Address does not stay loaded on page refresh or when going back to cart and then

  • Resolved olstadesigns

    (@olstadesigns)


    5 months, 2 weeks ago

    Hi,

    When I start filling in the address autocomplete I can select the address and it loads into the respective fields. If I click to return to cart and then go back into the checkout the street address and post code fields have been emptied and have a red box error around them. I then have to click on the address autocomplete field where the address is still loaded and wait for the dropdown to reload the address back into the address fields.

    Any ideas what could be causing this?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter olstadesigns

    (@olstadesigns)

    You also have difficulty typing the address into the autocomplete field.

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @olstadesigns,

    Thank you for contacting us. When we try to check the same scenario on your site, it displays a message saying “Your cart is empty,” even if products have been added. However, we were unable to replicate this issue on our end. When returning to the checkout page, the address fields remain filled with the same address as expected.

    Here is a recording of our attempt: https://www.awesomescreenshot.com/video/28530479?key=b64d081da39e80fed0d48d95ab823984

    Could you please record a video of the issue so we can reproduce it on our end? Also, I suggest running a theme compatibility test on your website to check if the theme conflicts with our plugin.

    Looking forward to hearing from you soon.

    Thread Starter olstadesigns

    (@olstadesigns)

    Hi @elextensions,

    The recording of your attempt is not even our website. Here is a video trying to add in the address. In this video the address seemed to hold in the address fields but you can see how trying to type in the address autocomplete field keeps dropping out and you have to click back in to try to type again.

    I have another sub site and it works fine so I tested this site with the same theme and it does the same so I don’t believe it is the theme.

    • This reply was modified 5 months, 1 week ago by olstadesigns.
    Thread Starter olstadesigns

    (@olstadesigns)

    Here is the video of the address dropping out on reload

    • This reply was modified 5 months, 1 week ago by olstadesigns.
    • This reply was modified 5 months, 1 week ago by olstadesigns.
    Plugin Author ELEXtensions

    (@elextensions)

    Hello?@olstadesigns,

    Thank you for sharing the screen recording. From your video, it seems you are unable to select the address from the dropdown suggestions. The address remains consistent after returning from the cart page, and reloading the checkout page retains the zip code and street address. We couldn’t reproduce the issue on our end. To ensure this isn’t the expected behaviour of the plugin, we have shared a screen recording of our website.

    Additionally, we encountered a problem accessing your website’s checkout page, which displayed “cart is currently empty” even after products were added to the cart. https://prnt.sc/pfC2F4GEo5cd

    Recommending you to raise a ticket under the commercial plugin so we can investigate this further without any delay.

    Looking forward to your response.

Viewing 5 replies - 1 through 5 (of 5 total)
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