Address Issues with Cart Visibility & Calculate Shipping – Shippo

  • Resolved catwingz

    (@catwingz)


    1 year, 6 months ago

    When first viewing the cart there is a link to calculate shipping. The only information asked for besides confirming the country is the city, state and zip code. No street address is asked for and no field is visible for this. This causes problems later and it’s not always easy to access the appropriate place for the rest of the address. This is one of the error messages:

    Shippo Shipping: Hard: Invalid Destination Postal Code and City. Shippo’s DHL Express master account doesn’t support shipments to inside of the US Attribute “address_to.street1” must not be empty.

    The Shippo developers say this is a Woocommerce issue, not the Shippo plugin.

    If it makes a difference, the theme is High Responsive by Catch Themes. Can you help with this?

    Also, how do I make it so the cart button is visible at all times? I thought there was a setting for this but am unable to locate it.

    Thank you

    `

<strong>WordPress Environment</strong>

WordPress address (URL): https://scandinavianpaintcompany.com
Site address (URL): https://scandinavianpaintcompany.com
WC Version: 7.7.0
REST API Version: ? 7.7.0
WC Blocks Version: ? 10.0.4
Action Scheduler Version: ? 3.6.0
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

<strong>Server Environment</strong>

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

<strong>Database</strong>

WC Database Version: 7.6.1
WC Database Prefix: wp_0aaypaf4nx_
Total Database Size: 30.76MB
Database Data Size: 27.82MB
Database Index Size: 2.94MB
wp_0aaypaf4nx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0aaypaf4nx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_0aaypaf4nx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_0aaypaf4nx_frmt_f<code>
### WordPress Environment ###

WordPress address (URL): https://scandinavianpaintcompany.com
Site address (URL): https://scandinavianpaintcompany.com
WC Version: 7.7.0
REST API Version: ? 7.7.0
WC Blocks Version: ? 10.0.4
Action Scheduler Version: ? 3.6.0
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.6.1
WC Database Prefix: wp_0aaypaf4nx_
Total Database Size: 30.76MB
Database Data Size: 27.82MB
Database Index Size: 2.94MB
wp_0aaypaf4nx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 134
cookielawinfo: 6
custom_css: 1
featured-content: 3
fmemailverification: 1
form-maker: 1
forminator_forms: 2
nav_menu_item: 11
page: 20
post: 1
product: 80
product_variation: 117
revision: 141
seedprod: 1
shop_order: 1
ufaq: 7

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Antispam Bee: by pluginkollektiv – 2.11.3
Catch Web Tools: by Catch Plugins – 2.7.3
Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.9
Essential Content Types: by Catch Plugins – 2.2.2
WebToffee PayPal Express Checkout Payment Gateway for WooCommerce ( Free ): by WebToffee – 1.7.9
Facebook for WooCommerce: by Facebook – 3.0.23
Forminator: by WPMU DEV – 1.23.3
Site Kit by Google: by Google – 1.99.0
Jetpack: by Automattic – 12.1
Search Engine Visibility: by GoDaddy – 0.5
Rank Math SEO: by Rank Math – 1.0.115
SiteGround Optimizer: by SiteGround – 7.3.1
Temporary Login Without Password: by StoreApps – 1.8.2
Title Remover: by WPGurus – 1.2.1
Ultimate FAQ - WordPress FAQ and Accordion Plugin: by  – 2.2.6
Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: by OneTeamSoftware – 1.5.8
WooCommerce Payments: by Automattic – 5.9.0
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4 (update to version 2.2.5 is available)
WooCommerce: by Automattic – 7.7.0
Wordfence Security: by Wordfence – 7.9.2
WP Crontrol: by John Blackbourn & crontributors – 1.15.2
WP File Manager: by mndpsingh287 – 7.1.9

### Inactive Plugins (3) ###

Flexible Shipping: by Octolize – 4.21.2
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.39
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.4


### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #501 - /shop/
Cart: #502 - /cart/
Checkout: #503 - /checkout/
My account: #504 - /my-account/
Terms and conditions: #815 - /terms-of-use/

### Theme ###

Name: High Responsive
Version: 2.2.1
Author URL: https://catchthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://scandinavianpaintcompany.com
Subscriptions-core Library Version: 5.7.1
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — Oregon

### Subscriptions by Payment Gateway ###


### Payment Gateway Support ###

PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No
PayPal Express: products

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-29 20:53:10 -07:00
Options: ?
Notes: 158
Onboarding: completed

### WooCommerce Payments ###

Version: 5.9.0
Connected to WPCOM: Yes
Blog ID: 181430043
Account ID: acct_1LkXc9Fw1imZjPHo

### Action Scheduler ###

Complete: 1,159
Oldest: 2023-04-27 22:20:14 -0700
Newest: 2023-05-28 21:20:57 -0700

Failed: 13
Oldest: 2022-09-21 00:40:41 -0700
Newest: 2023-05-18 07:35:24 -0700

Pending: 1
Oldest: 2023-05-29 14:01:30 -0700
Newest: 2023-05-29 14:01:30 -0700


### Status report information ###

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<strong>Post Type Counts</strong>

attachment: 134
cookielawinfo: 6
custom_css: 1
featured-content: 3
fmemailverification: 1
form-maker: 1
forminator_forms: 2
nav_menu_item: 11
page: 20
post: 1
product: 80
product_variation: 117
revision: 141
seedprod: 1
shop_order: 1
ufaq: 7

<strong>Security</strong>

Secure connection (HTTPS): ?
Hide errors from visitors: ?

<strong>Active Plugins (25)</strong>

Antispam Bee: by pluginkollektiv – 2.11.3
Catch Web Tools: by Catch Plugins – 2.7.3
Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.9
Essential Content Types: by Catch Plugins – 2.2.2
WebToffee PayPal Express Checkout Payment Gateway for WooCommerce ( Free ): by WebToffee – 1.7.9
Facebook for WooCommerce: by Facebook – 3.0.23
Forminator: by WPMU DEV – 1.23.3
Site Kit by Google: by Google – 1.99.0
Jetpack: by Automattic – 12.1
Search Engine Visibility: by GoDaddy – 0.5
Rank Math SEO: by Rank Math – 1.0.115
SiteGround Optimizer: by SiteGround – 7.3.1
Temporary Login Without Password: by StoreApps – 1.8.2
Title Remover: by WPGurus – 1.2.1
Ultimate FAQ - WordPress FAQ and Accordion Plugin: by – 2.2.6
Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: by OneTeamSoftware – 1.5.8
WooCommerce Payments: by Automattic – 5.9.0
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4 (update to version 2.2.5 is available)
WooCommerce: by Automattic – 7.7.0
Wordfence Security: by Wordfence – 7.9.2
WP Crontrol: by John Blackbourn & crontributors – 1.15.2
WP File Manager: by mndpsingh287 – 7.1.9

<strong>Inactive Plugins (3)</strong>

Flexible Shipping: by Octolize – 4.21.2
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.39
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.4

<strong>Settings</strong>

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

<strong>WC Pages</strong>

Shop base: #501 - /shop/
Cart: #502 - /cart/
Checkout: #503 - /checkout/
My account: #504 - /my-account/
Terms and conditions: #815 - /terms-of-use/

<strong>Theme</strong>

Name: High Responsive
Version: 2.2.1
Author URL: https://catchthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

<strong>Templates</strong>

Overrides: –

<strong>Subscriptions</strong>

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://scandinavianpaintcompany.com
Subscriptions-core Library Version: 5.7.1
Subscription Statuses: –
WooCommerce Account Connected: ? No

<strong>Store Setup</strong>

Country / State: United States (US) — Oregon

<strong>Subscriptions by Payment Gateway</strong>

<strong>Payment Gateway Support</strong>

PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No
PayPal Express: products

<strong>Admin</strong>

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-29 20:53:10 -07:00
Options: ?
Notes: 158
Onboarding: completed

<strong>WooCommerce Payments</strong>

Version: 5.9.0
Connected to WPCOM: Yes
Blog ID: 181430043
Account ID: acct_1LkXc9Fw1imZjPHo

<strong>Action Scheduler</strong>

Complete: 1,159
Oldest: 2023-04-27 22:20:14 -0700
Newest: 2023-05-28 21:20:57 -0700

Failed: 13
Oldest: 2022-09-21 00:40:41 -0700
Newest: 2023-05-18 07:35:24 -0700

Pending: 1
Oldest: 2023-05-29 14:01:30 -0700
Newest: 2023-05-29 14:01:30 -0700

<strong>Status report information</strong>

Generated at: 2023-05-28 21:42:54 -07:00</code> 
`

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

  • Hello,

    I understand the issue is present when using the Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce.

    To get a complete picture before moving forward, can you share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available)?

    Can you provide a screenshot of the issue on your end? If you don’t already have a screenshot service installed, here are a few free options:

    Looking forward to hearing from you.

    • This reply was modified 1 year, 5 months ago by Igor H.
    Thread Starter catwingz

    (@catwingz)

    @ihereira there are only two logs, neither of which seems pertinent. The first is Facebook for Woocommerce and the second:

    “05-02-2023 @ 09:35:48 Unable to detect valid feed configuration. No catalog ID”

    I’m fairly sure this was before I had all of the weights and measures input, and before encountering the address issue.

    https://snipboard.io/mzP9Mt.jpg

    Thank you

    Hi,

    Thanks for providing the error log.

    On my end, I could only see the address once:

    I’d suggest running a conflict test, start switching the site theme to Storefront temporarily, and then disable all plugins except WooCommerce and the Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce. Check again to see if the issue persists, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, and reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know if you need further assistance.

    Thread Starter catwingz

    (@catwingz)

    Thank you @ihereira , I will work on that.

    What about the issue with making it so the cart button is visible at all times? I thought there was a setting for this but am unable to locate it.

    Hi,

    What about the issue with making it so the cart button is visible at all times? I thought there was a setting for this but am unable to locate it.

    I think it should be visible all the time (unless it is disabled via custom code), you can switch your site theme to another one like the Twenty-Twenty or Storefront to see f that makes a difference. Be sure to run the conflict test as mentioned previously.

    You can update your WooCommerce Core version and WooCommerce database to see if that helps to solve the issue:
    https://woocommerce.com/document/how-to-update-woocommerce/

    Let us know if there are any questions.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter catwingz

    (@catwingz)

    Hi, it took me awhile to get to this but it is still very much not resolved.

    I set up a staging site and deactivated all plugins except Woocommerce and Shippo, and then tried switching the theme to Storefront and also to TwentyNineteen. In all cases the “calculate shipping” link opens to form fields lacking the option to add a street address. This makes an error code inevitable as Shippo requires a street address. If necessary I can provide three different screenshots from the three themes all showing the same outcome. If the “calculate shipping” link was absent it would at least prevent customers from falling into the trap of providing an incomplete address.

    The one thing I did solve is to acquire a cart icon by adding the WP Menu Cart plugin.

    Help!

    Hi,

    I recommend to reach out to their support, you can visit the Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce support page here, they can help you to double-check your settings for that plugin to make sure the plugin will work according to your needs.

    If you have any questions after that, feel free to let us know.

    Thread Starter catwingz

    (@catwingz)

    I did this before and they said it was a WooCommerce problem. I will try again. It’s got to be one of the two!

    Hi @catwingz

    Sounds like a plan! Let us know how it goes!

    Thread Starter catwingz

    (@catwingz)

    @xue28 , @ihereira , @gabrielfuentes I’m revisiting this because I am still in need of a solution. The only solution the Shippo plugin developers could offer was a link to instructions for disabling the calculate shipping function. The owner of the site isn’t confident that flat rate shipping will be a good match for his products. I’m sure there must be others out there who have encountered this problem. What else can be done?

    Thank you

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @catwingz

    While disabling the calculate shipping function is one solution, it’s not the only one. If flat rate shipping doesn’t seem to be a good fit for your products, there are other shipping methods you could consider.

    However, I’ve tested the calculate shipping option on your website’s cart page, and everything seems to be working fine, even without the street address. Is this the functionality you were hoping for?

    If you want to stick with Shippo, I suggest try using this extension. The Shippo team, who are responsible for its maintenance and development, created it. The extension you’re currently using, however, is the product of a third-party company.

    Alternatively, you can also disable the shipping calculation on the cart page. Here’s how you can do that: Go to WooCommerce > Settings > Shipping > Shipping Options, and then untick the box that says “Enable the shipping calculator on the cart page”. This way, the shipping cost will only appear on the checkout page using your Shippo plugin.

    Moreover, you can also use other shipping plugins that integrate with WooCommerce, such as ShipStation, UPS Shipping Method, or FedEx Shipping Method. These plugins provide live shipping rates, label printing, efficient order processing, and more.

    I hope this helps! If you have any other questions, feel free to ask.

    Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Address Issues with Cart Visibility & Calculate Shipping – Shippo’ is closed to new replies.