• Resolved +ES

    (@evelynmsdesigngraphicscom)


    Hello+
    We are losing customers because the Address Validation is not working and/or is confusing them. They do not know that they MUST ‘click’ on the Address Validation words at the bottom of the Billing & Shipping page (of the checkout process) and when they don’t click there, and try to check out, the red banner at the top is not clear that you must click that to validate the address either. I reached out the the Theme authors already and they said to talk to you about this problem. Please advise on:
    1. How to disable/remove the Address Validation part of the checkout process, if possible?
    2. If cannot do #1, then please advise how to change the words at the bottom of the Billing & Shipping page from “Validate Address” to “Click here to Validate Your Address – required” (or similar)?
    3. And, how to make the red banner to say the same as #2?
    Thank you in advance for your time and guidance on this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi,

    The Validate Address features is not coming from WooCommerce, that’s coming from the WooCommerce AvaTax plugin.

    You can see that here.

    AvaTax
    Link to image: https://cld.wthms.co/rCPDGV

    You can disable the Address Validation as shown Here .

    Enable AvaTax address validation
    Link to image: https://cld.wthms.co/rIgHfy

    If you would like to change the text of that button, you can use this filter.

    apply_filter( 'wc_avatax_validate_address_button_label', $label )

    Cheers!

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hi+
    Thank you so much for the quick response, clarifications, and screenshots!
    Much appreciated!!

Viewing 2 replies - 1 through 2 (of 2 total)
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