Addresses does not show in Navigation (My Account) menu

Hey @tgunergun

Could you please share a copy of your site’s System Status Report? You can find it by going to your admin Dashboard and select WooCommerce → Status.

From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

@senff thanks! as requested, info below.

### WordPress Environment ###
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.21
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.46-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_
Total Database Size: 68.15MB
Database Data Size: 36.07MB
Database Index Size: 32.08MB
wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 2.00MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_cf7dbplugin_st: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cf7dbplugin_submits: Data: 0.45MB + Index: 0.42MB + Engine InnoDB
wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sessions: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.39MB + Index: 0.44MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_litespeed_optimizer: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_mc4wp_log: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 6.48MB + Index: 0.42MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 5.52MB + Index: 5.98MB + Engine InnoDB
wp_posts: Data: 1.30MB + Index: 0.34MB + Engine InnoDB
wp_redirection_404: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_spbc_scan_frontend: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.50MB + Index: 1.92MB + Engine InnoDB
wp_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsc_logs: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 3.02MB + Index: 0.00MB + Engine InnoDB
wp_wsal_metadata: Data: 8.52MB + Index: 15.06MB + Engine InnoDB
wp_wsal_occurrences: Data: 1.52MB + Index: 1.77MB + Engine InnoDB
wp_yoast_indexable: Data: 0.44MB + Index: 0.34MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 149
custom-css-js: 8
customize_changeset: 4
fpf_fields: 5
mc4wp-form: 1
nav_menu_item: 18
oembed_cache: 3
page: 17
post: 1
product: 66
product_variation: 69
revision: 80
shop_coupon: 1
shop_order: 662
shop_order_refund: 19
waef: 1
wc_conditional_fee: 1
wcccf: 3
wccpf: 4
wcdp_payment: 424
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

Ebor Framework: by Tom Rhodes – 1.5.1
AceIDE: by AceIDE – 2.6.2
Autoptimize: by Frank Goossens (futtta) – 2.7.8
Better Search Replace: by Delicious Brains – 1.3.3
BunnyCDN: by BunnyCDN – 1.0.7
Cache Enabler: by KeyCDN – 1.5.5
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.1 – Installed version not tested with active version of WooCommerce 4.6.1
Anti-Spam by CleanTalk: by СleanTalk  – 5.148
CMB2: by CMB2 team – 2.7.0
Contact Form DB: by Michael Simpson – 2.10.36
Contact Form 7: by Takayuki Miyoshi – 5.3
Simple Custom CSS and JS: by SilkyPress.com – 3.34
Flexible Product Fields Pro: by WP Desk – 1.5.0
Flexible Product Fields: by WP Desk – 1.4.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
Kraken Image Optimizer: by Karim Salman – 2.6.4
Loco Translate: by Tim Whitlock – 2.4.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
MainWP Child: by MainWP – 4.1.2
MC4WP: Mailchimp for WordPress Premium: by ibericode – 4.8.10
Redirection: by John Godley – 4.9.2
Trustpilot-reviews: by Trustpilot – 2.5.808 – Installed version not tested with active version of WooCommerce 4.6.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.21.24

WC Fields Factory: by Saravana Kumar K – 3.0.3 – Installed version not tested with active version of WooCommerce 4.6.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.8.6
WooCommerce Deposits: by Webtomizer – 2.5.39 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Name Your Price: by Kathy Darling – 3.1.6 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Store Credit: by Themesquad – 3.2.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
Yoast SEO: by Team Yoast – 15.2.1
WP-Cron Status Checker: by Webhead LLC – 1.2.1
WP Crontrol: by John Blackbourn & contributors – 1.8.5
WP LESS: by Oncle Tom – 1.8.0
WP Mail Logging: by MailPoet – 1.9.7
WP Mail SMTP: by WPForms – 2.5.1

### Inactive Plugins (2) ###

WooCommerce Extra Fee Option: by Terry Tsang – 1.0.9 – Installed version not tested with active version of WooCommerce 4.6.1
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.0.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #92 - /shop/
Basket: #93 - /basket/
Checkout: #94 - /checkout/
My account: #95 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Foundry Child
Version: 1.0
Author URL: https://www.tommusrhodus.com
Child Theme: ?
Parent Theme Name: Foundry
Parent Theme Version: 2.1.7
Parent Theme Author URL: https://www.tommusrhodus.com
WooCommerce Support: ?

### Templates ###

Overrides: foundry/woocommerce/archive-product.php
foundry/woocommerce/content-product.php
foundry/woocommerce/content-product_cat.php
foundry/woocommerce/content-single-product.php
foundry/woocommerce/loop/loop-end.php
foundry/woocommerce/loop/loop-start.php
foundry/woocommerce/loop/pagination.php
foundry/woocommerce/loop/price.php
foundry/woocommerce/loop/sale-flash.php
foundry/woocommerce/notices/error.php
foundry/woocommerce/notices/notice.php
foundry/woocommerce/notices/success.php
foundry/woocommerce/product-searchform.php
foundry/woocommerce/single-product/add-to-cart/variable.php
foundry/woocommerce/single-product/meta.php
foundry/woocommerce/single-product/rating.php
foundry/woocommerce/single-product/related.php
foundry/woocommerce/single-product/review.php
foundry/woocommerce/single-product/tabs/tabs.php
foundry/woocommerce/single-product-reviews.php
foundry/woocommerce/single-product.php
foundry/woocommerce/taxonomy-product_cat.php
foundry/woocommerce/taxonomy-product_tag.php

### Action Scheduler ###

Complete: 92
Oldest: 2020-10-06 08:51:48 +0100
Newest: 2020-11-02 18:10:36 +0000

Pending: 1
Oldest: -0001-11-29 23:58:45 -0001
Newest: -0001-11-29 23:58:45 -0001

### Name Your Price ###

Version: 
Template overrides: –

Hey @tgunergun

It’s possible that this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue:?https://docs.woocommerce.com/document/how-to-test-for-conflicts/

The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
– Temporarily switch your theme back to a default?theme, such as Storefront
– Disable all plugins except for WooCommerce.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.

If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

If the issue still appears with all plugins (except WooCommerce) deactivated, let us know.

Hey @senff I had no luck with default theme nor disabling various plug-ins to rectify the issue. Could you please advise next troubleshooting steps? Thanks T

@senff found the problem and fixed it with Loco Translate.

See it here… “other” tab was blank for one reason or other… added “addresses” there, saved and addresses immediately appeared in Navigation section of my account page.

missing translation

thanks
t

• This reply was modified 4 years ago by tgunergun.

Hi @tgunergun ,

Thanks for sharing that! It looks like there was a bug report opened on this issue, but this piece of information helps. I’ve added that to the bug report: https://github.com/woocommerce/woocommerce/issues/27655

Since it looks like you were able to get this fixed, I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

@mikestraw My pleasure, thanks for sharing the bug report! Sure, please mark this as resolved for now, cheers T