Admin Account currupted

  • Resolved skidi

    (@yannisskiadas)


    8 months, 2 weeks ago

    Dear WP Community, I am desperately looking for help, since my Admin Account has been corrupted after a fatal error.

    How does the corrupted Admin account manifest?

    My account is behaving strangely. For instance I cannot view the correct number of WooCommerce products in the WP backend. The backend is showing that there should be 10 WC products, which is true but it displays only 8 items. We checked and this is not a database problem but a display issue. The 2 missing products exist. They are just not displayed to me.  All other users, who do not even have Admin rights, can view all products correctly. Another example is that I cannot edit any post, course, page with Elementor anylonger. The elementor settings are clearly enabled for all users (incl. Admin) and all users can edit with Elementor. For now this situation seems to be limited to my account. Other users do not seem to be affected. However, I am not sure. These are just 2 quick observations after today’s work. I am sure I will find more over time.

    What caused the fatal error that is at the source of this issue?

    We are currently testing a subscription functionality with WooCommerce and the WP Swings subscription plugin for WC. For whatever reason the WP Swings plugin tried to renew a subscription for test customers that were already deleted and this triggered a fatal error. We tried to recover the last backup but the problem perists. I can only guess why. Every time a backup is restored, The WP Swing Subscription plugin tries to automatically renew the subscription, since the renewal date has been exceeded and when doing so, it triggeres the error. We tried to delete the plugin from the backup and also from the live environment but my problem with my corrupted Admin account cannot be resolved.

    What Options do I have?

    The problem seems to be limited to my Admin account, so maybe I should not bother and just open a new admin account with another email address and migrate my data to this new account (I tried deleting my Admin account and re-creating a new one with the same email address but the problem persists!!). But I do not want to take the risk to continue the development of the platform and find out in a couple of days or weeks that it is not only my account that is corrupted and that in reality we have a wider problem. I need your help to understand what is causing my Admin account to behave so strangely – and why the issue persists- even after a full restore.

    Your help is much appreciated since this situation is extremely frustrating.

    Many thanks

    Skidi

    • This topic was modified 8 months, 2 weeks ago by skidi.

    The page I need help with: [log in to see the link]

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  • At first I can’t find anything about a plugin called “WP Swing Subscription”. Is that its real name? My advice would be to contact their support, as the problem seems to have arisen in connection with the plugin.

    Setting up a new account would also have been a tip from me. Interesting that this doesn’t work.

    Have you already used a different browser? Just as an idea.

    Have you also deactivated all plugins except WooCommerce as a test? Do you then see all products? And the same test with the pages with Elementor would also be interesting. It may be possible to find a plugin as the cause.

    One more thought: are you using an optimisation plugin? If so, deactivate it.

    Thread Starter skidi

    (@yannisskiadas)

    Hi threadi,

    thanks for jumping in. This here would be the plugin. I have resolved the situation by changing the date & time of the system, so that this fake subscription renewal does not get triggered automatically a couple of seconds after a restore, thereby causing this fatal error. I then have restored a new version, wherey I deleted the plugin from the backup before restoring. And it worked. God, I am so glad..

    However, the Elementor issue was not related to this but – as you correcly suggested – to an imcompatibility issue with a plugin called “WBCom Design LearnDash Dashboard”. I was basically using the User role Editor to grant 3 roles to myself ( Group Lead, instructor role from this plugin and shop manager role from WooCommerce). This somehow disactivates Elementor. No clue why, but this is also resolved.

    Many thanks for your valuable insights!

Viewing 2 replies - 1 through 2 (of 2 total)
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