admin all page has not working

  • Resolved Dharmishtha Patel

    (@dharmishtha-patel)


    3 years ago

    Hello
    only wordpress and one only woocommerce plugin insert my admin page has not working
    also change theme same error coming “Secure Connection Failed”
    please help me

    https://prnt.sc/26xpapp

Viewing 9 replies - 1 through 9 (of 9 total)
  • Margaret S. woo-hc

    (@margaretwporg)

    Hi @dharmishtha-patel

    From your message I understand that your admin panel or WordPress dashboard is not working. Do you mean to say the dashboard is not loading after logging in? The login page did appear for me when I visited https://athleticdrive.in/wp-login.php . Please let us have more context so that we can help better.

    I see that your site https://athleticdrive.in/ does have SSL certificate, so you may want to check with your hosting provider about the “Secure Connection Failed” error. The site is up and running, and it is opening smoothly without any errors.

    IMAGE
    Link to image: https://snipboard.io/zEIoTB.jpg

    We’ll look forward to hearing from you.

    In your response please also share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter Dharmishtha Patel

    (@dharmishtha-patel)

    hello
    ssl install perfect https://prnt.sc/ugeOHWu4wxO_

    front end all pages banckend some page has open some page has not open 

    
### WordPress Environment ###

WordPress address (URL): https://athleticdrive.in
Site address (URL): https://athleticdrive.in
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.36-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: wp_
Total Database Size: 84.10MB
Database Data Size: 79.53MB
Database Index Size: 4.57MB
wp_woocommerce_sessions: Data: 0.21MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.28MB + Index: 0.11MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
wp_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_cfs_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cfs_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
wp_content_tabs_ultimate_list: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_content_tabs_ultimate_style: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_db7_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_templates: Data: 1.04MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_scheduled_tasks: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscribers: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_segment: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_user_agents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.68MB + Index: 0.13MB + Engine MyISAM
wp_oxi_div_import: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 56.92MB + Index: 2.32MB + Engine MyISAM
wp_posts: Data: 15.15MB + Index: 0.54MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.07MB + Index: 0.14MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.44MB + Index: 0.10MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.07MB + Index: 0.10MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.06MB + Engine InnoDB

### Post Type Counts ###

acf-field-group: 1
attachment: 1138
br_product_tab: 1
bwg_gallery: 1
cfs: 1
custom_css: 1
elementor_library: 3
mailpoet_page: 1
nav_menu_item: 30
ngg_gallery: 2
ngg_pictures: 9
page: 59
post: 16
product: 139
product_variation: 883
revision: 3217
shop_coupon: 75
shop_order: 134
shop_order_refund: 1
twabc: 1
wcct_countdown: 1
woo_product_tab: 4
wp_global_styles: 1
wpcf7_contact_form: 4
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Additional Order Filters for WooCommerce: by Anton Bond – 1.10
Advanced Bootstrap Carousel: by Animesh – 2.0.0
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.14.3
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.16.0
Contact Form 7: by Takayuki Miyoshi – 5.5.5
Contact Form CFDB7: by Arshid – 1.2.6.3
Custom Field Suite: by Matt Gibbs – 2.6.1
Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.3
Elementor Pro: by Elementor.com – 3.0.5
Elementor: by Elementor.com – 3.5.5
Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.14.1
MailPoet 3 (New): by MailPoet – 3.80.0
Premium Addons for Elementor: by Leap13 – 4.8.6
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.9
WooCommerce Custom Add To Cart Button: by Barn2 Plugins – 1.1.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
Razorpay for WooCommerce: by Team Razorpay – 2.8.5
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.0
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.13.0
WooCommerce: by Automattic – 6.2.0
Yoast SEO: by Team Yoast – 18.1

### Inactive Plugins (6) ###

Elementor: by Elementor.com – 3.6.0-dev39
Elementor Beta (Developer Edition): by Elementor.com – 1.1.1
Import and export users and customers: by codection – 1.19.1.9
Premium Addons for Elementor: by Leap13 – 4.8.8
Return Refund and Exchange for WooCommerce: by WP Swings – 3.1.4
WooCommerce: by Automattic – 5.9.0 (update to version 6.2.0 is available)

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #52 - /shop/
Cart: #54 - /cart/
Checkout: #56 - /checkout/
My account: #58 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Twenty Twenty-One/athleticdrive
Version: 1.4
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 713
Oldest: 2022-01-18 11:31:26 +0000
Newest: 2022-02-18 06:03:48 +0000

### Status report information ###

Generated at: 2022-02-18 06:38:36 +00:00
    Thread Starter Dharmishtha Patel

    (@dharmishtha-patel)

    Hello
    Also check without ssl site same problem has working
    https://prnt.sc/G7GRZyUKZ-NX

    please help me

    Abiola Ogodo

    (@oaoyadeyi)

    @dharmishtha-patel

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter Dharmishtha Patel

    (@dharmishtha-patel)

    I have already check all plugin deative and theme change but same problem working i have check deactive all plugin only one plugin has avtive woocommerce the problem has start

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    I noticed in your system report that you have two WooCommerce versions installed – 5.9.0 and 6.2.0.

    As this is a live site, to better troubleshoot the issue, please create a staging site with WP staging.

    Then, on that new site:

    • make sure to disable all plugins except for WooCommerce 6.2.0
    • delete WooCommerce 5.9.0
    • and set your theme to Storefront
    • finally, check the admin section again for errors

    I hope this will help you find the problem. Let us know how it goes.

    • This reply was modified 3 years ago by Paulo P - a11n. Reason: formatting
    Mirko P.

    (@rainfallnixfig)

    Hi @dharmishtha-patel,

    How’re you doing today?


    Link to image: https://snipboard.io/KF4cvO.jpg

    This error is associated with websites hosted on GoDaddy and you can read more about it on this thread:

    https://www.ads-software.com/support/topic/incompatible-with-wordpress-5-9/#post-15369231

    Let us know if you have any questions.

    Cheers.

    Thread Starter Dharmishtha Patel

    (@dharmishtha-patel)

    Thank you every one

    “SubstituteMaxLineLength 10M ” this syntax add in to .htaccess file my issue has sloved

    Margaret S. woo-hc

    (@margaretwporg)

    Hi @dharmishtha-patel

    Awesome! Thanks for sharing your solution with the WooCommerce community.

    It’ll be helpful for others facing a similar issue.

    I’m marking this topic as resolved. Feel free to create a new topic if you have any other questions.

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
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