Admin and Shop Manager Unable to Reply to Product Reviews

Hi @happyhealthyhonesthuman,

Sorry for the trouble there. The way this should work is the admin goes to the Comments section in the dashboard. Then they hover over the review/comment and click on either reply or quick reply. From there they can write the response.

If that’s not working for you, would you mind letting me know where in the process this isn’t working?

Thanks,

Hello and thank you very much for the reply.

Thanks for clarifying.

Is there any way to enable replies on the front-end of the website (like is possible with comments on posts)?

Reason being that I run a marketplace and would like to allow the product sellers to reply to product reviews directly on the product page (as I cannot grant them access to the back-end of the website)

Hey @happyhealthyhonesthuman,

Thanks for the explanation there. WooCommerce doesn’t have a built-in way to allow replies on reviews. It is a feature of the Product Reviews Pro plugin. They have an example of how that looks in the demo.

There may be some third-party plugins that do this as well, but I’m not familiar with them.

Let me know if you have any questions,

Hi @happyhealthyhonesthuman,

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please let open up a new topic and we’ll be happy to help out.

Cheers