Admin and Site INACCESSIBLE

  • When I try to login to my admin, I get a white screen with a message reading “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    This reads for my admin login and my blog site.

    I checked my inbox and have no emails regarding any errors or upcoming updates. I cannot find help any any threads.

    PLEASAE HELP!!!

    • This topic was modified 2 years, 7 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    The WordPress critical error can have a variety of causes, though the issue often can usually be traced back to an issue with PHP: either your memory limit being surpassed, or an error in your code, plugins, or theme. It may also be an issue of database corruption..

    Since the problem can be caused by any number of things, check the error log on your server. If you can’t find the log, please contact your host. Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there.?https://www.ads-software.com/support/article/debugging-in-wordpress/

    Please review the following article for details on this error and how to fix it
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/
    https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://www.ads-software.com/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile. Often it is a plugin. You can delete the directory of the guilty plugin via FTP. After that you should be able to access it again.

    Thread Starter maureenwilkinson

    (@maureenwilkinson)

    Thank you! After attempting the links provided, I had to contact my hosting site and they were able to fix it.

    Glad if we could help. You are welcome to set the topic to solved.

Viewing 4 replies - 1 through 4 (of 4 total)
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