Admin can only log-in on one computer

  • leahgauthier

    (@leahgauthier)


    10 years ago

    I installed a site for a client and I an log-in to her admin account fine, but she cannot via https://www.hersite/wp-admin. Not only can she not at home, but she tried in lots of locations, wireless and hardwired. No luck.

    she can get in via https://www.hersite/wp-login.php

    problem is that we tried to activate askimet and it does not recognize her so this goes beyond login difficulties.

    here is her site https://www.meghannathanson.com

    she started with a wordpress hosted site. we moved it to go daddy wp managed server and this is still an issue.

    any ideas anyone?

    thanks!! leah

Viewing 8 replies - 1 through 8 (of 8 total)
  • wslade

    (@wslade)

    Are there any security plugins installed? If yes. could you give me a list of them?

    Look at the .htaccess file. Are there any lines in the file containing an IP address? If there are, and there is not a long list of IPs add them and the code before and after the IPs to your post.

    Thread Starter leahgauthier

    (@leahgauthier)

    hi, thank you so much for responding.

    no security plug-ins and no mention of an ip address in the .htaccess file.

    here is what’s in it:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    she can get in via https://www.hersite/wp-login.php

    That’s a normal place to login. Does that not access the Dashboard?

    problem is that we tried to activate askimet and it does not recognize her so this goes beyond login difficulties.

    Is she using her WordPress.COM login to set up Akismet?

    Thread Starter leahgauthier

    (@leahgauthier)

    no, should she be for aksimet? and is askimet the best way to control spam comments?

    thank you!! ??

    Yes, Akismet is the best – have you gone here?

    https://akismet.com/wordpress/

    Thank you for the additional information. The proper login is https://www.hersite/wp-login.php. Using any other URL to log in may or may not work. If your client is still having problems logging in when using the /wp-login.php, describe what she sees and any system messages.

    I’m not sure what you mean by “askimet does not recognize her”. Have you added her API key? If you don’t have a record of her prior key get a new one.

    You may also want to implement some (if not all) of the recommended security measures.

    Thread Starter leahgauthier

    (@leahgauthier)

    got it. log in used to be wp-admin. i think she can log in with wp-login.php on her computers.

    two places that do not recognize her with her login are askimet and the wp-app.

    askimet will not give her a key.

    i will find out exactly what is happening.

    what is the proper login for the wp app? she wants to access her wordpress on her mobile phone.

    The mobile apps also require a WordPress.COM account – for support and info see:

    https://www.ads-software.com/mobile/

    Note that WordPress.COM logins are not the same as logins here or on the site. But she may need to clear her cookies and cache on her computer to enter a different WP login.

Viewing 8 replies - 1 through 8 (of 8 total)
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