Admin can’t install or delete plugins, update wordpress etc

  • Resolved cirowp

    (@cirowordpress)


    5 years, 5 months ago

    Hi everyone,
    I need help: I’m an administrator of my site but I no longer have the ability to install or delete plugins, update wordpress like a normal administrator. I can create articles, pages, users, but even if I create an administrator user, he does not have the ability to delete or install plugins …. or update WordPress too.
    I found a plugin on my server called “linklove”. Someone install it!!!. I downloaded it to my Pc desktop and my antivirus (AVG) quarantined it: there was a malicious PHP script. In my MySql database the administrator user does not have a normal value wp_metauser a: 1: {s: 13: “administrator”; s: 1: “1”;} … but a: 1: {s: 13: ” administrator “; b: 1;}. I changed this value with the previous one but the problem remains. I installed User Role Editor and even if I see all the right permissions for the administrator user the problems remain. I’ve already updated wordpress to the latest version manually but it doesn’t improve. I activated a default theme and disabled all plugins and the problem remains. Who helps me???

    • This topic was modified 5 years, 5 months ago by cirowp.
Viewing 15 replies - 1 through 15 (of 30 total)
  • Thread Starter cirowp

    (@cirowordpress)

    Guys… I found the problem…
    after digging into wp-config.php I found both:

    define(‘DISALLOW_FILE_EDIT’, true);
    define(‘DISALLOW_FILE_MODS’,true);

    All I did was change true to false. Now I can update plugin and deactivate or delete them!
    I hope these simple information will be usefull for other wordpress administrator.

    Safra Web

    (@safraweb)

    Thanks, helped a lot…

    not sure how you found it!

    I guess you were hacked too…

    @cirowordpress tnx a lot!

    @cirowordpress tks a lot! I was stucked in this problem for almost 3 days!

    Hello to all
    I’ve the same issue and cant edit or update anything there
    ..but in my wp-config.php there are NOT lines to

    define(‘DISALLOW_FILE_EDIT’, true);
    define(‘DISALLOW_FILE_MODS’,true);

    ..any ideas ?

    Thank You!

    Thank you SO MUCH! This worked like a charm!

    Joooo Thanks a thousand times, I would have never found the problem!

    ndiade

    (@ndiade)

    Thank you @cirowp. This solution works perfectly.

    Thank you very much @cirowp
    My problem has been solved, too.
    I’ve been stuck for a week.

    If you cannot find these entries in the files mentioned? They are probably hidden in your theme. Revert to a default theme or get a new one – see if suddenly the problem goes away. Did for me.

    Thanks, this is still helping!

    Thank you for the fix!!

    Does anyone know what would cause this issue in the first place, how these were changed to ‘true’? I was thinking maybe an update gone awry, but maybe I need to up my site security? I would like to prevent this from happening in the future (or any unauthorized edits to site files)

    thank you @cirowordpress ??

    Hi there,
    My plugin (Smartsupp) is not appearing on my website: procardapp.com. It is active and shows success on the plugin side, but it is not active on my website.

    godpikin

    (@godpikin)

    @cirowordpress thank you, it worked

Viewing 15 replies - 1 through 15 (of 30 total)
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