Admin count

  • Resolved netschmiede24

    (@netschmiede24)


    1 year, 10 months ago

    Hi, I just set up a new website for a client with almost 100 downloadable files a few days ago. I have only ever tested a few downloads and all seems to work fine. But when I look at the reports, it shows that I (the only user so far…) have downloaded more than 400 files in the past days…. how is this possible? I have set Advanced > Reports > Ignore admin count to “on”.

    There are even 64 downloads reported today (all from my user account!), and I just opened up the dashboard and worked on a few pages, I never downloaded anything.

    How can I fix this? And can the reports be “resetted” before I transfer the site to my client?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @netschmiede24,

    Thanks for reaching out to us!

    Can you please let us know if this happened since then and until now? We didn’t manage to reproduce this issue and we didn’t have any cases either.

    Warmly,

    Beatrice.

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Admin count’ is closed to new replies.