Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter agaasi

    (@agaasi)

    Thank you very much for your concern. However I have tried both ways but no good resultI am just a green horn in this area. Is it possible to assist me step by step to get into this? Hope to? Hope to hear from you soon

    Moderator James Huff

    (@macmanx)

    The first error I see there is:

    Fatal error: Uncaught Error: [] operator not supported for strings in /customers/5/3/6/jesusmediaministry.com/httpd.www/wp-content/plugins/revslider/inc_php/framework/base_admin.class.php:73

    So, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and remove just the /revslider/ directory.

    This will remove the plugin causing the problem and therefore recover your site.

    Then, since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://www.themepunch.com/support-center/

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

Viewing 3 replies - 1 through 3 (of 3 total)
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