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Resolved

(@bigtrousers)

For a few days now I have a problem with only one page.
That is the dashboard page that should open after logging in.
I have to login on the front end via the Woocommerce login page and then use the top navigation bar to get to admin pages.
All of the admin navigation works fine apart from the dashboard page.
The error that is emailed references the problem but there is no way to work out where the fix might be.

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WooCommerce.

First, visit your website (https://edisonlightglobes.com/Shop/) and check for any visible issues. Next, visit the page where the error was caught (https://edisonlightglobes.com/Shop/Shop/wp-admin/index.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

https://edisonlightglobes.com/Shop/wp-login.php?action=enter_recovery_mode&rm_token=pMosrenYN4FGuCBWOR1Ra7&rm_key=KpMTm0anA6IBbtJWFJsYIG

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Storefront Child (version 1.0.0)
Current plugin: WooCommerce (version 5.7.1)
PHP version 7.4.23

Error Details
=============
An error of type E_ERROR was caused in line 321 of the file /home/edisonl1/public_html/Shop/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php. Error message: Maximum execution time of 600 seconds exceeded

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter Philip Greenwood
(@bigtrousers)

3 years, 5 months ago

There looks to be and extra “Shop” in the url where the error was caught??

Recovery mode does not seem to work as it times out also.

Plugin Support abwaita a11n
(@abwaita)

3 years, 5 months ago

Hi @bigtrousers,

Thanks for your report.

The issue seems to be connected to this bug – https://github.com/woocommerce/woocommerce-admin/issues/3904

There are a few workarounds that users have reported to be working, such as:
* Installing the updated standalone WooCommerce Admin plugin – https://www.ads-software.com/plugins/woocommerce-admin/
* Or using the code here – https://github.com/woocommerce/woocommerce-admin/issues/3904#issuecomment-930531280
* Or using the following code:
add_filter( ‘woocommerce_admin_disabled’, ‘__return_true’ );

Note: I recommend using Code Snippets to add custom code to your site.

I would also suggest that you add a comment about your case on the GitHub thread.

Thanks.

Thread Starter Philip Greenwood
(@bigtrousers)

3 years, 5 months ago

Thanks for that,
It appears that the time zone issue caused the problem.
I had “Melbourne” selected in the WordPress/Settings as time zone and have now selected UTC time +ll to accomodate daylight savings and the dashboard now appears to be working.
It seems the change to daylight savings was the trigger for this not working.
I will check this on other websites but it seems this is the only one affected.

Plugin Support Brad P. a11n
(@snaacks)

3 years, 5 months ago

Hi @bigtrousers,

Thank you for letting us know how you were able to resolve this issue on your site.

Since you’ve got it up and running I’ll go ahead and mark this thread as resolved for now, please let us know if we can be of any further assistance!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Admin dashboard not loading’ is closed to new replies.