admin e-mail not forwarded

  • Resolved lilinor

    (@lilinor)


    5 years ago

    Dear Support!

    In some cases the plugin doesn’t send for me the admin e-mail.
    The entri is in the everest plugins site, but the e-mail doesn’t arrive to me. Nor in the incoming nor in the spam folder.
    There are about 10 messages arrived and 1 not.
    What could be the problem. Could you please solve this problem?

    Thank your for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Deepak Sharma

    (@sharmadpk03)

    Hi @lilinor,

    If none of the messages are being delivered then it could be a problem with the plugin but if some messages are being delivered and some are not then it could be a problem with your hosting provider email service.
    Please let me know if none of the messages are being delivered and I will get back to you. But if it is the other case then I recommend you to contact your hosting provider regarding this as they might be able to assist you.
    Feel free to get back to us if you have any questions or confusion.

    Regards!

    Thread Starter lilinor

    (@lilinor)

    Hi sharmadpk03!
    Thank you for your answer.
    Only some of e-mails are not forwarded. As I see for example if in the e-mail field is hotmail.com or some other, the mail won-t be forwarded.
    How do the plugin forward the mail? Because I can’t find settings for e-mail sending, server, etc? Where can I edit settings, to work properly? If you could help me, where I should try to change settings I would be very thansful!

    Thx.

Viewing 2 replies - 1 through 2 (of 2 total)
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