Admin email address can’t be changed

  • When I try to changed the admin email address, the email for confirmation doesn’t go to my email – it just hangs. I checked this out with a previous post and it was suggested that I use phpmyadmin in the MYSQL database to change it in the wp_users table. I found the [email protected] address in 2 tables: wp_options and wp_users tables. Do I need to change it in both?

    How important is it to change the admin email address anyway – what is the purpose?

    Is there another way to solve this problem – it seems changing the admin email should be simple and easy.

    I also tried to add an SMTP plugin but could not get it to work.

    Thanks

    Larry

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    In the wp_options table, change the email address for the key “admin_email”.

    Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function. And, if the chosen SMTP plugin doesn’t work either, I recommend reaching out to their support.

    Alor Web

    (@jerrymayalor555)

    Hi @larryadamache,

    Here’s a guide to set up your SMTP using Gmail. This will enable your website forms to work properly.

    Regards,
    Jerry

Viewing 3 replies - 1 through 3 (of 3 total)
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