Admin Email and confirmation Email not being sent after submission

Hi @adsartist

I hope you’re well today!

In “User Registration” settings of your form, is the “User Account Activation – Activation Method” option set to “Default”, “Email Activation” or “Manual Approval”?

If it’s “Email activation” – is the “Activation Email” below it set to “Default” or “None”?

If “Activation Method” is “Default” – do you see user account created (is it listed on “Users” page in site’s back-end) even though there’s no e-mail notification? Or there’s no account created there?

If “Activation Method” is “Manual” – then if you check form submissions in Forminator, is that submission marked with “pending approval” or not?

Let me know, please.

It would also be helpful if we could test your form on our end. You can export the form and put its export file on your Google Drive, Dropbox or similar account then post direct link to it in response below. It would help a lot in troubleshooting.

Best regards,
Adam

I am not seeing anything for “User Registration” in settings. Where can I find that?

Hi @adsartist

Thanks for response!

I’m sorry, I misguided you a bit (not intentionally). I assumed that the form in question is a “user registration” type form (you’d see those settings then) but I didn’t check the actual form. I apologize for mistake.

This would be a different case then and we’ll need to check it. Could you please export the form in question and put export file on your Google Drive, Dropbox or similar account, then post direct link to it in your response below?

We’d then be able to import the form to test setup and check it then which should, hopefully, help us identify the cause of the issue.

Kind regards,
Adam

Hello @adsartist ,

We haven’t heard from you for several days now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia