Admin Email is received but the message is missing

I was hoping someone might have an idea on this. Appreciate any help I could get.

Thanks

Is this fixed with 14.8.2?

Don’t know have 14.8.1 installed. I see that 14.9.1 is available. I will update to that and see if it is working.

Please update to 14.9, not 14.9.1, because there are some other issues.

Is 14.9.2 email working?

Well 14.9.1 and 14.9.2 email not working, I see no way to test 14.9.

Now we get the message when attempting to send:
Error occurred while sending the message:
Could not instantiate wp_mail function.

Now we get no email.

We are using WP-Mail-SMTP and when I test that plugin I do get an email.

The wp_mail function returns false, but I cannot imagine why. This means, there is an error in its call. Do you get any PHP errors? What dows your receipient email look like? is it just a plain mail like “[email protected]” or is it like “My Name <[email protected]>”? Does it contain only ASCII characters (only english alphabet) or are there any special ones? Does the form contain any upload fields?

I am using the WP-MAIL-SMTP plugin and testing it I do get the emails. So I know my email configuration is working.

I updated to 14.9.3 and still get the same message. There no PHP error displayed on the form.

The email I am testing is in the form of: [email protected]
I don’t enter anything for the website field
For the message just a simple string “this is a message test”

The form fields are: Name, email, website, message

I do have tracking turn on and looking at the form details in that shows everything looks good.

@wprw62, try my plugin instead of WP Mail SMTP. It will show you what the error is in the Email Log. https://www.ads-software.com/plugins/postman-smtp/

Well I installed it get this error: 5.7.1 Sender domain not allowed. Please read: https://dhurl.org/20b D156

When I test the WP-MAIL-SMTP the configuration works fine I get an email.

It is configured to go to the DreamHost email server.

When I test the WP-MAIL-SMTP the configuration works fine I get an email.

Email is too complicated to say that if it works for A, it must be working for B through Z.

At least now you know what the problem is. Since you’re hosted at Dreamhost, you can only send mail that uses a Dreamhost email account.

https://dhurl.org/20b: Emails sent through DreamHost’s servers (mail servers and shared web servers) should only use a from address that is hosted here at DreamHost. Emails that are sent with a from address hosted somewhere else (like Hotmail or Google) may be blocked. When emails are blocked by this policy, the error message is:
5.7.1 Sender domain not allowed

I changed it to be the email addr for dreamhost tested and it fails I got the diagnostic output how do you want to get that info?

after viewing the log it showed the wrong from address so I went back in change to DreamHost email account and it is working like the other plugin. So that’s good.

Ran another test from the blog contact form this it loaded and sent the email
Looking at your log I can see it authenticated successfully but no email shows up that it should have sent it to.

grrrr, email works except with using this contact form.

Final round of testing shows the contact form is working with the PostMan plugin. Finally got a working email form.