Admin Emails

  • Resolved andybrezz

    (@andybrezz)


    10 months ago

    Hi,
    I’ve changed the admin email within Settings/General.
    The reset confirmation emails were received and the new email is stored as expected.

    Issue is all internal notifications and order notices are still going to the previous (now removed) admin email address. None of my admin users use the old address either. Is there another setting I need to look at?

    Has anyone any suggestions how this can be resolved.

    Many thanks
    Andrew

Viewing 4 replies - 1 through 4 (of 4 total)
  • lisa

    (@contentiskey)

    check in the options table in the database connected to your site — (look for option_name is admin_email) – database is normally available inside your webhosting account. if you are not sure where to find the database, please contact your webhosting support team.

    Thread Starter andybrezz

    (@andybrezz)

    Hi Lisa,
    Thanks for your response. Just checked the “admin_email” field and it has the new email address posted and the “autoload” field is set as Yes.

    I’ve even used different web browsers to process orders and force out of stock messages but all still go to the original email.

    I wonder could it be server side caching?

    Any other suggestions will be very gratefully accepted.

    Many thanks

    Andrew

    Thread Starter andybrezz

    (@andybrezz)

    Hi Lisa,
    I’m working my way through the issue and have found where part of it stems from. I’m using the the WooCommerce module which also stores the email addresses for recipients who’ll receive details of orders / cancellations.

    I just now need to find where the low stock level emails details for recipients on low stock levels is stored as it’s not the Admin Email! Any ideas?

    Thanks
    Andrew

    lisa

    (@contentiskey)

    start a topic for WooCommerce plugin support team if it’s an issue you found is connected to WooCommerce: https://www.ads-software.com/support/plugin/woocommerce/

Viewing 4 replies - 1 through 4 (of 4 total)
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