Admin Emails Not Being Sent/ File Upload Issues

Two issues, one bigger than the other:

First and most important: our primary service form is not sending out email notifications when users fill it out and submit it. The problem is intermittent, which makes it harder to identify what might be causing the issue. The emails are not ending up in spam/junk, they’re just not showing up. We can still find the submission through the back end interface, but we should be receiving an email notice so we can get to them faster.

Those emails should be going to three separate emails, two of which have different domains and providers and none of them are showing up. We’ll sometimes get 2-5 submissions in a day and only one of them will have this issue.

The second issue is that many of our customers have reported that the file upload option is rejecting their image files, most of which seem to be standard .jpg files. As we often need these images to help diagnose the customer’s problems, we’d like to see this resolved.

The page I need help with: [log in to see the link]