Admin instead of client gets CF7 emails

  • Resolved bludotpi

    (@bludotpi)


    7 months, 3 weeks ago

    Stange behavior i can’t explain: I as admin keep getting all emails sent via the CF7 on https://rehmann.legal, but my client – who’s mail address ist entered in the form settings – does not.

    We both have “admin” status, but my address is entered as the general contact in the WordPress settings. Any ideas?

    Thanks, Peder
    ……

    PS: The Plugins in use are unsuspicious:
    Captcha Code
    Contact Form 7
    Contact Form 7 Multilingual
    EWWW Image Optimizer
    Jetpack
    OMGF
    Post Duplicator
    Redis Object Cache
    SVG Support
    WP Statistics
    WPML Multilingual CMS
    WPS Hide Login
    XML Sitemap Generator for Google
    Yoast SEO

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
    1. Check for Plugin Conflicts:
      – Test the form after deactivating each plugin individually to determine whether the problem still exists.
      – Email functionality may occasionally be interfered with by other plugins.
      – Utilize this plugin: https://www.ads-software.com/plugins/check-conflicts/
    2. Interference from SMTP plugins if have:
      Verify that your SMTP plugin is properly configured and isn’t overriding the recipient address while sending emails.
    3. Server-level email routing:
      Redirecting emails is an unusual use case for server-level email routing. To find out if there are any email routing restrictions in place, contact your hosting provider.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where on the site do you have the form having the issue?

    Thread Starter bludotpi

    (@bludotpi)

    The form was on the “Contact” page. We solved the problem using a new noreply-mail address and an SMTP plugin (WP SMTP). Obviously it was a thing within the providers realm.

    Thanks for advice, everyone!
    Peder

    @bludotpi
    by second point of 2. Interference from SMTP plugins if have.

Viewing 4 replies - 1 through 4 (of 4 total)
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