Admin Invite E-mail Not Received

  • A client of mine is trying to add me as an admin to their site, but I keep not getting any e-mail with the invite to become an admin for them. Not sure what to do and hoping someone might be able to help. Thanks!

    • This topic was modified 1 year, 3 months ago by t-p. Reason: Moved to Fixing WordPress from Everything else WordPress

    The page I need help with: [log in to see the link]

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  • Are any emails received from the website? For example, lost password requests will send an email as well.

    You might be having an email deliverability issue. This can be solved by using a third-party SMTP service, many of which have free tiers. And then a WordPress plugin that integrates with the SMTP service.

    DJ

    (@itsjustdj)

    There could be a few reasons for this. First, they could be going to spam.

    Some web hosts don’t allow email sent via PHP — which is how WordPress sends those emails by default. Your client can check with their web host to see if this is the case, and if it’s possible to allow it.

    Using this MX record tool, you can see that there are no DMARC records set up on that domain. This topic covers that in more detail. They may need to ask their web host for help in that area.

    You can also advise your client to install a free SMTP plugin, which can solve that issue.

    It’s possible that emails aren’t being sent out from the site. WordPress emails things like password resets and admin notifications, form submissions (if you have a form plugin), etc…

    They may need to use a SMTP plugin like WP Mail SMTP https://www.ads-software.com/plugins/wp-mail-smtp/ and make sure their admin email address is using the same domain name (no gmail or yahoo).

    If all else fails, as the client to go to your WordPress user profile and manually add a simple password, and click save. They can send that password to you and then you can add the SMTP plugin and fix the email not sending. Then you can try resetting your password once the email is working. The SMTP plugin if the settings are right, has a test email option, so this will help.

    Note: I believe someone said nearly the same a few minutes before I submitted my reply. There are some articles that address troubleshooting this that are called “How to Fix the WordPress Not Sending Emails Issue” in case what was suggested here isn’t working.

    • This reply was modified 1 year, 3 months ago by Nile Flores. Reason: accidentally hit submit too fast
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