Admin is manually logged out of own site! (pls help)

  • Resolved hangojango

    (@hangojango)


    8 years, 6 months ago

    Hi there,

    I know I’ve been stupid! I had full intentions of ‘verifying’ myself after turning on the manual verification option within the Login section of your tool – but I got sidetracked and forgot. (Maybe future versions can come with a popup reminder/warning before logging off – and/or a reminder message about the importance of this just under the checkbox when turning on Manual Verification.) But yes, entirely my own fault.

    So now I’m logged out of my own site and wondering how to get back in. Luckily I do keep back-ups of the site but it’s a bit of a long process to reinstall (and then remember what changes I’ve made).

    Am wondering if I can simply change a field in the database via phpmyadmin. (I don’t come from a coding background but I found my way in there and took a look at users table and usermeta table. Nothing stands out – and I’m too afraid to touch anything anyway without advice.

    Hope to hear from you soon-ish ??

    https://www.ads-software.com/plugins/uncanny-learndash-toolkit/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter hangojango

    (@hangojango)

    …or maybe the options table…?

    Thread Starter hangojango

    (@hangojango)

    Woohoo!!!! I managed to find the way solo ??

    So this is for anyone else who finds themselves in this predicament (and also maybe the plugin author can tell me if I’ve truly stuffed up instead)….

    1. Find details of the database that your WordPress installation is using. You can do this by looking in config.php in the public directory or maybe in your cPanel SQL settings.

    2. Go to your host’s cPanel and open phpMyAdmin (which was under Databases for my host). Log into the database with the username and password you noted in step 1.

    3. Open the options table.

    4. You will see some data in rows. You may need to move ahead a number of pages. In my case, at 100 rows per view, what I was looking for was on page 23.

    5. Find the row with the option_name called FrontendLoginPlus and then click in the option_value field next to it. You want to change the “on” value to “off”. Note: This is not the final column about the option to autoload (yes or no).

    For others who may be curious, now that I’ve been able to log back into the Dashboard (front end), when I check the Login settings of the Toolkit, the checkbox for Manual User Verification has been unchecked.

    Thread Starter hangojango

    (@hangojango)

    PS: you may have to go back into the Login section of Toolkit to choose your Login page again (so you don’t get the ugly generic WordPress login page again).

    Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi hangojango,

    Great to hear that you were able to solve this on your own. Agreed, this could cause problems for some users, so we’re looking at excluding admins from validation in a future release. It’s really other roles that require the validation.

    For anyone else running into an issue like this, while the above solution would work, there’s more risk and not everyone will have database access. We would recommend that you connect to your WordPress site by FTP and temporarily rename the Toolkit folder in the WordPress plugins directory. This will disable it, which will also disable the verification check. At this point you can sign in normally. After you’ve signed in, the plugin folder can be renamed back to its original name, enabled, and the admin user can be verified.

Viewing 4 replies - 1 through 4 (of 4 total)
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