Admin login failure – help

  • Hi

    I need help. My client called to say he could’t access the site admin. I checked and all users lost access to the wp-admin. Don’t know if it was some failure or as result of an attack.
    I have access to phpmyadmin. Do you have any ideias how can I regain control of the website (there is no option configured to allow registering new users on the website)

    Thanks in advance.

    MAC

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter MAzCastro

    (@fmacastro)

    One other thing

    I have allready changed the password via PHPMyAdmin, similar to the process described in this post https://codex.www.ads-software.com/Resetting_Your_Password

    but it still doesn’t work.

    MAC

    Thread Starter MAzCastro

    (@fmacastro)

    I’ve tryed everything, even the “Emergency Password Reset Script”
    And nothing.

    I still can’t access the admin. This just doesn′t make sense.

    Have you checked the wp-config.php is all in order? Does it show any signs of being a hack? Have any plugins been installed, themes changed or upgrades done prior to it going wonky? What’s the site url?

    Hi,

    Check with this article:

    https://codex.www.ads-software.com/Login_Trouble

    Thanks,

    Shane G.

    Thread Starter MAzCastro

    (@fmacastro)

    Hi guys.

    @alism I’ ve checked them all, and my client doesn’t have admin level and cannot install plugins. So nothing from the inside.

    A Hack maybe. The host (godaddy) has been under attack latelly. I’ve had some non-wp sites hacked not long ago.

    @shane G I’ve read the article, and there are some simple issues I will try, but I have to do it in a low trafic schedule cause I need to deal with DNS to get the site up again.

    As an alternmative, I’ve backedup the old DB, created a new one dumped the SQl file in it and run fresh instalation of wp in another directory, pointed DNS and I have a “New” site running.

    But since the main plugin on the website (a virtual e-shop), that took me months to adapt, was working under an old wp-version, now with the updated wp version it runs with some errors and my client is a bit annoyed cause Christmas is near…

    I kept the original version online, hoping I can find a solution, and be hable to login again.

    Sorry for my not-so-good english, but my native language is Portuguese.

    Thank you all!

    MAC ??

Viewing 5 replies - 1 through 5 (of 5 total)
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