admin new order email – reply to not working

Hi @hotice83

Thanks for reaching out!

I am not sure I quite understand what you’re referring to here. Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Thanks!

Hi, I can’t really do the screenshot as it would show sensitive information.

These are the current headers of my email

from : has my email set as per woocomerce email settings
to : has my email set as per woocomerce email settings
date : has the date
Subject : site name – New customer order (order no) – date

This is how it was in 2022 which is how it should be
from : has my email set as per woocomerce email settings
to : has my email set as per woocomerce email settings
Reply-To : has my customer’s email
date : has the date
Subject : site name – New customer order (order no) – date

The “Reply-To” with the customers email is now missing

Just to be clear, i am talking about : wc_email_new_order

update i have fixed this using the following code, however its still strange how it used to do this and does on all on my other websites but now does not.

add_filter( ‘woocommerce_email_headers’, ‘custom_new_order_reply_to’, 10, 3 );
function custom_new_order_reply_to( $headers, $id, $order ) {
if ( $id == ‘new_order’ ) {
if ( $order->get_billing_email() ) {
$headers .= “Reply-To: ” . $order->get_billing_email() . “\r\n”;
}
}
return $headers;
}

Hello @hotice83,

update i have fixed this using the following code, however its still strange how it used to do this and does on all on my other websites but now does not.

Glad to hear you’ve figured it out. As for why it’s not working by default, then it could be because of a conflict or corruption in the plugin files.

You can try conflict testing or deleting/re-installing WooCommerce.

It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs, if so then please share them with us.


Cheers!