Admin or author not getting comment email notifications…

Done..

The log in Postman SMTP should help you figure out what the issue is.

Tools > Email Log

Hey

I sent a test message – ‘Your message was delivered (4218 ms) to the SMTP server! Congratulations :)’

I get nothing in my inbox..

When I posted a comment and click on subscribe wordpress throws an error and there the comment notification and subscription cannot be executed.

Have you tried to enable the debug mode under the wp-config.php file ?

Also have you tried to disabled all the others plugins and just leave active Postman SMTP and StCR?

I sent a test message – ‘Your message was delivered (4218 ms) to the SMTP server! Congratulations :)’

I get nothing in my inbox..

Then you have a Spam problem… your SMTP server/domain/SPF combination is probably invalid. I’ve written a couple articles, but each case is different:

• Increase the Reliability of your (WordPress) Email
• WordPress emails are sent but not received

Reedyseth –

– How do I enable debug mode under the wp-config.php file ?
– I have just deactivated the other plugins apart from StCR & Postman

Jason Hendriks – Yeah, thats what GoDaddy are saying but they can’t figure out ‘what type’ of email is being blocked unless I can successfully get one sent to them which lets them \unblock’ this particular ‘spam’..I.e. email within contact form is actually being sent to my inbox, just not comment / subscriber notification within Blog page…

Looks in Postman’s log (Tools > Email Log) and privately send me a copy of one of your session transcripts. I’ll see if something is configured wrong for you.

Jason Hendriks – i have sent you a session transcript…

I see you are using Mandrill to send your email. Did you know that they are now a paid only service? That might be why Mandrill has refused to deliver your email.

[0] => Array
       (
           [email] => info@[redacted]
           [status] => rejected
           [_id] => 773ee84de1e24d9abab1ad1d7e4b5afb
           [reject_reason] => unsigned
       )

If you are using Mandrill to deliver your email, that has nothing to do with GoDaddy.

I didn’t realise. But even deactivating StCR doesn’t seem to work anyway?

[ No bumping please and do not create duplicate topics, those will get deleted when found. ]

But even deactivating StCR doesn’t seem to work anyway?

StCR is not the problem, you have something wrong in your WordPress installation, might be folder permissions or a file corrupted.

Your problem is beyond the plugins described on this issue. The only way to help you is that you grant access to your site to verify it.

@reedyseth,

Thank you very much for helping out!

The only way to help you is that you grant access to your site to verify it.

The forum welcome says:

Forum members, including plugin and theme authors, should never ask for admin or FTP access to a server, MySQL, or WordPress installation.

Thank you @tara for the reminder, noted ??

You are welcome ??

I know I need someone to check out the backend but I don’t know of anyone that can help ??

I am posting new blogs and I am afraid that myself & commentators are not going to be notified of any updates.

Thanks
Jas