Admin panel features blocked

Hi Grisales,

Thanks for dropping us a message on your issue and sorry for the problem you encounter.
Could you please answer a couple questions so that we can troubleshoot this on our end?

1) Could you help us take a screenshot of that error?
2) Can you confirm that you are admin of your WordPress account?

Our engineer will look into this once we have more information.
Your response is much appreciated. Feel free to reach out to us on our live chat or [email protected].

Best Regards,
Team Zopim

Same issue here. There really isn’t much to screenshot, it’s a blank white page that just says…

“You do not have sufficient permissions to access this page.”

These are the pages where this appears…

/wp-admin/admin.php?page=zopim_customize_widget
/wp-admin/admin.php?page=zopim_dashboard

Here’s my list of plugins, in case of some compatibility issue…

All in one Favicon
Automatically Paginate Posts
Basic Google Maps Placemarks
Contact Form 7
Disable Comments
Facebook Comments
Google+ Author Information in Search Results (Free Version)
Google Analytics Dashboard for WP
NextScripts: Social Networks Auto-Poster
Rackspace Cloudfiles CDN
Revolution Slider
Simple 301 Redirects
WordPress Importer
WordPress SEO
WP Super Cache
Yet Another Related Posts Plugin
Zopim Widget

I even checked the role permissions with WP Role Manager, and it shows that I have permission to edit these two pages specifically, yet this error still appears.

Hi grisales and webwizard1391,

Our engineer has looked into the problem and solved it yesterday. Could you please check whether you can access the pages you mentioned?

Thanks for your patience ?? If you still encounter problems, please let us know.

Regards,
Team Zopim