• Resolved stevenseagal

    (@stevenseagal)


    Keep getting this error on connection – but I have admin access.

    My personal profile is an admin of the page I am trying to connect to and my business manager is also an ‘agency’ in page roles for the page with admin permissions….

Viewing 3 replies - 1 through 3 (of 3 total)
  • I’m having the same issue. It connected fine before the new API was rolled out.

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    hi @mapples @stevenseagal

    Can you share a screenshot of this exact error message in context, please?

    Thanks,

    https://i.snipboard.io/UqdKDP.jpg

    I’ve been talking to FB support (and their auto responses after they don’t even read my messages), and I’ve narrowed it down to this:

    1. I created A FB page for my business
    2. I created an Insta page for my business
    3. I connected Insta to FB
    4. (someone) – one of the many admins that comes and goes, used their phone to turn my Instagram, at my request, from a Personal Account into a Business account.
    4.1 I had them do it, because I was only using the desktop version of Insta at the time, but you can only change your account type from the app.
    5. When the account was changed from Personal to Business on Instagram….a Facebook Business Manager account was automatically created that now “Owns” my Facebook Page and my Instagram Account.

    But this new Business Manager Account is owned by the person who pressed the button on the Instagram App, on their Personal Facebook account.

    So now I’m having to track down who that is, from a group of people who don’t even know what a Facebook Business Manager account is and don’t care since I haven’t worked with them in years.

    But I’m not allowed to know who owns that Business Manager account, “Due to privacy concerns, we cannot provide more information about who can accept your request.”

    ….

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Admin Permission Required’ is closed to new replies.