Admin Permission Required: You don’t have permission to edit these settings

  • Resolved grayzen

    (@grayzen)


    2 years, 9 months ago

    Hi i’m the only owner of the page. in the past, I connected the plugin to an old account. but when I tried to connect to my current account, the plugin is keep saying that I need to request access from the old account. this is not true as My page was created by me and I’m the only admin.
    Please Help me. I’m facing the issue for many weeks now.
    I tried to uninstall, delete the options values, etc but nothing worked.
    I contacted facebook support and they also said that I’m the admin and they can’t help as from their side I’m the admin and they asked me to reach out to the plugin team

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter grayzen

    (@grayzen)

    No sorry, I have removed all the apps (I always do it when something wrong is happening on my store) but I still, have the same issue. Please help

    Howdy @grayzen

    I see that this is somehow linked to a previous thread you. have open here – https://www.ads-software.com/support/topic/admin-permission-required-you-dont-have-permission-to-edit-these-settings-3/

    Just to confirm – have you tried the steps recommended by @battouly? Let me copy and paste the steps for your reference:

    Something went wrong. This may be because of a technical error that we’re working to get fixed. Try reloading this page.

    It sounds like there is confusion still going on due to the first account you attempted to connect to.

    Please ensure you have 2FA enabled for the Facebook account you are using

    Next, Go to business.facebook.com > all tools > business applications. From there, uninstall the WooCommerce Integration and add it again.

    Then go back to WooCommerce > Facebook and click “Get Started” again

    Let us know how that goes!

    Thread Starter grayzen

    (@grayzen)

    yes I have done all the steps and i still have the same issue

    Plugin Support B C. a11n

    (@battouly)

    Hey @grayzen,

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Hello,

    I uninstalled and reinstalled Facebook for WooCommerce onto my store after experiencing the error: Admin Permission Error I was getting when trying to connect WooCommerce to Facebook.

    I also uninstalled WordPress integrator on Facebook under Business Applications.

    If I now try to connect Facebook for Woocommerce plugin to Facebook, I get the below error:

    Something went wrong.
    This may be because of a technical error that we’re working to fix. Please try reloading this page.-

    Please help me this is urgent

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi @noni2020,

    If you’re running into a similar problem, according to our forum guidelines, it would be best that you create your own thread since something else may be causing the issue on your site.

    We would gladly assist you from there!

    Best,

Viewing 6 replies - 16 through 21 (of 21 total)
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