Administrator / Agent

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SolaPlugins

    (@solaplugins)

    Hi there.

    The administrator is automatically set as a support agent.

    It is possible to make any user an agent by navigating to the user ‘Edit’ page and selecting the appropriate option.

    Does this help?

    Thread Starter vipteam

    (@vipteam)

    Yes, it helps. Thanks.

    But … it seems that this is a problem in the email notification about new received ticket, notification to admin/agent and assigned agent.

    Regards

    Plugin Author SolaPlugins

    (@solaplugins)

    Hi there.

    Please can you explain further as to what you mean regarding the email notifications?

    Are you not receiving email notifications?

    Thread Starter vipteam

    (@vipteam)

    Hi,

    When registration is required for the user, I am receiving the notification. But not all, I’m not sure. When the registration is not required, I do not receive e-mail notifications. So, I do not even know that I am the agent. I do not even know that I got a ticket.

    When the ticket is set to Pending, I do not take any notice.

    I see the ticket only when I log into Admin Dashboard and get into the tickets. Strange.

    Plugin Author SolaPlugins

    (@solaplugins)

    Thank you for letting us know.
    I will look into this and try sort it out for the next release.

Viewing 5 replies - 1 through 5 (of 5 total)
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