Administrator error "You do not have sufficient permissions to access this page"

Is anyone else an Administrator on your site? If so, are they having the same trouble?

Hi James, Yes – all of the administrator accounts are having the same issue.

Hm, ok then. For the follow just alter your user:

If you are not using Multisite, access your database via phpMyAdmin (most hosting providers offer this in their control panel), go to the wp_users table and find the row for your user_login . Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id . Set the value of this row to:

a:1:{s:13:"administrator";b:1;}

Hi James, is there a way to navigate to wp_users without phpMyAdmin (which I don’t have…. and don’t know how to access).

I have Sublime text 2 and can access all of my sites folders… I can’t see how to get to that folder.

Thanks

This is what I can see:

/www/
htaccess.bak
index.php
license.txt
readme.html
wp-activate.php
wp-admin/
wp-blog-header.php
wp-comments-post.php
wp-config-sample.php
wp-config.php
wp-content/
wp-cron.php
wp-includes/
wp-links-opml.php
wp-load.php
wp-login.php
wp-mail.php
wp-settings.php
wp-signup.php
wp-trackback.php
xmlrpc.php

Those are just the files, you need to access the database.

phpMyAdmin is typically available through your hosting provider’s control panel.

Ok. This is what is currently set for my wp_capabilities field.

a:2:{s:13:”administrator”;b:1;s:13:”bbp_keymaster”;b:1;}

I should change to a:1:{s:13:”administrator”;b:1;} ?

Hm, are you using BuddyPress or bbPress?

Also, before we do this, let’s rule out an interfering plugin or theme function.

Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

We are using bbPress.

I’ve already deactivated/reactivated all of my plugins and non seem to be causing this error. I’ve done each one individually via the FTP thingy.

I don’t really want to mess with my theme right now as the site has a lot of traffic during the day.

How do I save the new wp_capabilities field for my user ID? I’ve tried to save it a few times and it keeps resetting to the original.

Cheers,

Yeah, that’s bbPress.

Are you saying that if you save it as a:1:{s:13:"administrator";b:1;} in phpMyAdmin, it just returns to a:2:{s:13:"administrator";b:1;s:13:"bbp_keymaster";b:1;} ?

Yes

I deleted bbPress and all of my problems have been dissolved… including my error with CP Contact form with PayPal.

Thanks you for your time in helping me with my issues. I really appreciate it.

Hm, ok that’s really weird. :/

Try manually resetting your plugins again, then without reactivating any, change the value again to:

a:1:{s:13:"administrator";b:1;}

Ah, excellent, our replies crossed. ??

For further help with the bbPress issue, I recommend posting at https://bbpress.org/forums/

Thanks James.