Administrator not excluded

  • Resolved ritailsted

    (@ritailsted)


    2 years, 5 months ago

    Hi

    I am new as a user of WP-statistics. It works great, but one thing seems wrong. I have excluded the administrator role (=myself), but I am not excluded from the statistics, my visits are recorded.
    Can that be changed?

    Regards

    Rita

Viewing 6 replies - 1 through 6 (of 6 total)
  • Reza

    (@reventon94)

    Hi Rita,

    Thank you for reaching out to us.

    Please check the following options and make sure they’re disabled:
    Dashboard > Statistics > Settings > General > Record All Users
    Dashboard > Statistics > Settings > Exclusions > Record Exclusions

    Please let me know if this solution was helpful.

    Sincerely

    Thread Starter ritailsted

    (@ritailsted)

    Hi Reza

    These two options are already disabled.

    Regards

    Rita

    Reza

    (@reventon94)

    Hi,

    I hope you’re doing well.

    I checked the functionality of the mentioned feature and found no bugs.
    Can you please contact us via the below email?
    [email protected]

    Regards

    Thread Starter ritailsted

    (@ritailsted)

    Hi Reza

    I think I solved the problem. I have another role besides administrator, I had not thought about that. I excluded that role too, I expect the exclusion will work now.

    Regards

    Rita

    Reza

    (@reventon94)

    Great. Glad to hear it.

    Please do not hesitate to contact us if you have any questions.

    Regards

    “Record all users” should either NOT override role exclusions, or else it and the role exclusions should have text by them explaining this non-intuitive “feature.”

Viewing 6 replies - 1 through 6 (of 6 total)
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