Administrator Permission Problem

  • Resolved SFM

    (@tsfm)


    12 months ago

    Hi
    I’ve migrated several standalone sites into a multisite with great success (only one or two image/icon issues), but the last two sites I migrated have displayed strange behaviour with regard to the subsite admin account.
    On all sites previously (11 up till then) both the Superadmin and imported admin accounts have access to the wp-admin page, but on these last two, only the Superadmin account has access to the wp-admin.

    After logging in, the subsite admin account (whether it is newly created post migration or imported), only has access to the admin bar at the top of the page. However none of the links on the admin bar, although they point to the wp-admin page.

    One account, which has admin access to one of the first 11 migrations, and one of the later ones, displays this behaviour only in the later site.

    I have looked in the database at capabilities for each of the subsites on that account, and they are identical.

    Scratching my head on this one, and I don’t want to purchase the Pro option if the problem persists – although I’d do so in a minute if it would solve the problem.

    Any assistance would be gratefully accepted.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Codexonics

    (@codexonics)

    Hello SFM,

    Thank you for using Prime Mover plugin! It’s great to hear you have great success with the rest of the sites but only two sites have issues with admin accounts.

    Since you have checked the user capabilities in database and if the front end / back end looks fine – you try doing a post migration troubleshooting. This troubleshooting guides you to every step that could reveal and fix the problem. Please skip the step that is not applicable (e.g. the image issue troubleshooting since you don’t have this problem).

    The post migration troubleshooting allows you to review the plugin / theme / site settings in your site and re-save (without changing any settings) so the glitch could be cleared. In addition – please double check if these sites uses a plugin that is not multisite compatible (and only used in affected sites).

    It is because these sites originally came from standalone and now they are on multisite environment. Otherwise if some plugins are not multisite compatible – it could result to some weird issues. In this case try deactivating them temporarily in the problem site to see if it resolves the issue.

    If the above troubleshooting does not fix the issue – please share the last two WPRIME packages of the problem sites to technical support. You can upload them temporarily to Google Drive or to any cloud platform and send us the link to download the packages by contacting us here. Don’t put the links here because these packages are only meant to be downloaded by tech support only.

    In addition – please also share your site information by going to Prime Mover -> Advanced -> Advanced Settings Panel -> Upload/Download Parameters -> Export site info and click Export site info. This will download your site info details including your Prime Mover settings data. This is your site information log that shows your site PHP version, configuration, etc. Please zip it and send it together with the packages. We will try to take a look at your package and try to reproduce the problem in our test server.

    Thanks again and please let us know if you still need any technical assistance.

    Thread Starter SFM

    (@tsfm)

    Hi Codexonics
    Thanks for the quick reply and assistance. Have gone through the troubleshooter making adjustments when possible, but the situation persists. As advised I have contacted you on your webform and uploaded required files to a Google Drive folder.

    Thanks again

    Plugin Author Codexonics

    (@codexonics)

    Thanks for the package. We have debugged this and confirmed it’s an issue with “Ultimate Member” plugin. We have updated our post migration troubleshooting (step 14) with this workaround. It should work. Cheers!

    Thread Starter SFM

    (@tsfm)

    Hey Codexonics

    Really appreciate the support. Above and beyond it was ??

    Will purchase plugin at weekend .

    Thanks

    John

Viewing 4 replies - 1 through 4 (of 4 total)
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