Ads won’t sync

Hello espressivo,

Thank you for contacting WooCommerce support.

Could you share a screenshot of the error?
You can upload it to https://snipboard.io and share the link here.

Additionally, try navigating to yourdomain.com/wp-admin/admin.php?page=connection-test-admin-page (replace “yourdomain.com” with your actual domain) and disconnect and reconnect your Google account.

Finally, check the error logs under WooCommerce > System Status > Logs to see if any specific errors are recorded.

Looking forward to your response. ??

https://snipboard.io/41ZnOF.jpg

I tried disconnecting and reconnecting as you instructed.

ERRORS:

024-10-10T16:45:55+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::has_access { “message”: “The caller does not have permission”, “code”: 7, “status”: “PERMISSION_DENIED”, “details”: [ { “@type”: “type.googleapis.com\/google.ads.googleads.v16.errors.GoogleAdsFailure”, “errors”: [ { “errorCode”: { “authorizationError”: “USER_PERMISSION_DENIED” }, “message”: “User doesn’t have permission to access customer. Note: If you’re accessing a client customer, the manager’s customer id must be set in the ‘login-customer-id’ header. See https:\/\/developers.google.com\/google-ads\/api\/docs\/concepts\/call-structure#cid” } ], “requestId”: “VNb4M9UvT7PDpJRpkxTsHA” } ] } 2024-10-10T16:45:58+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-ads/v16/customers/8844731505/googleAds:search resulted in a 401 Unauthorized response: { “error”: { “code”: 401, “message”: “Request is missing required authentication credential. Expected OAuth 2 (truncated…)


However I definitely have access to the google ads account. I even went into to google analytics and made sure the analytics account was attached to the ads account

Hello espressivo,

Thank you for your reply.

It seems like this issue is related to permission settings with your Google account.
I recommend reaching out to Google Support for assistance in resolving the permission problem.

You can also check out a similar issue reported by others in the Google group for additional context: Google Ads Permission Issue.

Let me know how it goes. ??