• Resolved montelent

    (@montelent)


    Hello, Please Anytime I want to edit my settings. It keeps on showing Blank pages and this happens in all my WordPress sites both new ones and old ones. Thank you

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Henning

    (@henningaa)

    Hi montelent,

    thanks for reaching out.

    Issues like this are often caused by enabled script blocking settings within the browser or other plugins and themes interfering with the settings page on the server side.

    Can you please check for script blocking tools within your browser and disable these or trying a second one?

    If you want to debug the settings page further I recommend the Health Check plugin which you can use the test-deactivate all other plugins and themes to see if the issue persist. Your browsers console should also provide additional information about the origin of the issue.

    Please let me know if you found further hints what might cause the seen behavior so I can look into this with you.

    Best regards,
    Henning

    Thread Starter montelent

    (@montelent)

    I created a new test site and installed only Advanced Ads but the problem still persists. Also there are no Script blocking tool in my Chrome browser,Mozilla and Edge are showing same thing. Thank you

    Plugin Support Henning

    (@henningaa)

    Hi montelent,

    thanks for the reply.

    I was not able to reproduce the reported behavior. Are there any further hints within the browsers console about errors or warnings?

    Does this happen on all settings pages, or only the Advanced Ads one?

    Best regards,
    Henning

    Thread Starter montelent

    (@montelent)

    Yes, It only happens on Advanced Ads Settings. Every other thing is OK.

    Plugin Support Henning

    (@henningaa)

    Hi, Thanks for the reply.

    Are there any warnings or messages within the browsers console while visiting the settings page?

    Best regards,
    Henning

    Thread Starter montelent

    (@montelent)

    No, there are no warnings.. Just the blank page

    There’s something seriously wrong with that website. There’s a horrible annoying popup with a close a button easily missed by most visitors located a mile away from the popup because of the full page background of the popup which makes it impossible to click outside of the popup to close it (clickjacking) which takes visitors to an unwanted content view.

    After getting rid of the pop up clicking anywhere on the outer container or the scroll bar on the home page or content pages opens **TWO** redirect tabs to GearBest Best sellers full page ads. Why??

    There’s also two popups overlaying each other in the bottom right corner.
    An extremely annoying site.

    Thread Starter montelent

    (@montelent)

    @aecnews That so called annoying pop-ups is what pays the site. And what might be your mission on the site so I can help you out. Thank

    Plugin Support Henning

    (@henningaa)

    Hi montelent,

    I am a bit clueless regarding this issue. Can you please provide screenshots of what you see in the backend, including your browsers console?

    Your WP setup specs and special features in place would be also relevant to reproduce this.

    Thanks in advance.

    Best regards,
    Henning

    Thread Starter montelent

    (@montelent)

    @henningaa Alright, this is what the Advanced Ad Settings looks like whenever I opened it. Screenshot >> https://prntscr.com/16fey9f

    I went to your plugin Page and downloaded an old version, When I Downgraded the plugin the settings started working. Thank you

    Plugin Support Henning

    (@henningaa)

    Hi montelent,

    Thanks for the screenshot. This still not happens to me, also while using the mobile view of the backend.

    Can you please try this on a desktop device and also reviewing the development tools from your browser? All messages appearing there might be interesting.

    Best regards,
    Henning

    Thread Starter montelent

    (@montelent)

    It’s the same thing on the desktop. see the screenshot >> https://prntscr.com/16nim4h

    Plugin Support Henning

    (@henningaa)

    Hi montelent,

    Thanks for the screenshot.

    Can you please try this while also opening the development tools from your browser? All messages appearing there might be interesting.

    Best regards,
    Henning

    Plugin Support Henning

    (@henningaa)

    Hi montelent,

    Another approach might be using the plugin “Query Monitor”. This provides easy access and shows warnings of potential errors within the rendering of the website right away in the admin bar.

    Please give this a try as well.

    Best regards,
    Henning

    Plugin Support Henning

    (@henningaa)

    Hi @montelent

    I hope all is well. Are the settings now appearing as requested?

    Best regards,
    Henning

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Advanced Ads Settings Area Showing Blank’ is closed to new replies.