Advanced Bundle License Renewal NOT Activating

  • Resolved akingbenga

    (@akingbenga)


    7 years, 11 months ago

    I had paid to renew my advanced bundle over 24 hours ago. When I clicked to activate each license in settings, it is not activating instead returning “Failed to get license information. This is a temporary problem. Check your internet connection and try again later.”. As a result the plugin is not fetching feeds. I have sent several emails to support but no response. This is ridiculous. I am very close to canceling the renewal and asking Paypal for refund. This people have the worst support service ever.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    Hi Alexander,

    I have replied personally to your message over an hour ago, and just got back to you now.

    Please understand that replies can take up to 24 hours at times.

    Lastly, this forum is for questions related to our free core plugin only. We don’t provide support for premium add-ons through this channel, so I’ll close this ticket and we can continue our conversation in the premium channel.

    Thank you for understanding ??

    Thread Starter akingbenga

    (@akingbenga)

    OK tx.

    Thread Starter akingbenga

    (@akingbenga)

    STILL UNABLE TO ACTIVATE LICENSE ALMOST 4 HOURS AFTER YOU RESPONDED ABOVE. YOU GUYS SUCK WORSE THAN YOUR FKN PLUGIN.

    @akingbenga – There is no need to yell with all caps in your post; that’s rude and doesn’t get you assistance any faster. In addition, these are public forums so please keep your posts and replies civil. Language such as the above is not appreciated nor tolerated here. As the plugin author has indicated we do no provide support for commercial or paid products on this forum. This topic is closed to further replies.

Viewing 4 replies - 1 through 4 (of 4 total)
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