Advanced Text wording being cut off

  • Resolved shannonsadik

    (@shannonsadik)


    1 month ago

    I have one line using the Advanced Text widget with Animated text using the Slide feature. The Animated text (depending on the word) is being cut off on the top, right and left just slightly. I have adjusted the padding on both the Advanced Text itself in the Style tab and within the Advanced tab, but neither has any effect. It looks as though there is an invisible box around the advanced text phrases but I confirmed there is no border. How can I fix this? I am not able to send you the link as the site is not live yet. Hopefully this is a known issue and you can figure out what I’m saying without seeing it.

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  • Sophia Support

    (@marsismyhome)

    Hi.

    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Sophia

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