Advances Card Processing

  • Resolved near03

    (@near03)


    3 months, 2 weeks ago

    Hello,
    We have a problem when we activate the Advanced Card Processing function.

    After activation we have the option to choose between Paypal and Credit Card in the upper part of the checkout page. – This is what we expected –

    But in the lower part of the page, below the Paypal button, a black button “Debit or Credit Card” appears again (See screenshot). This is confusing for customers.

    How can the black button be deactivated?

    Best regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @near03

    Thanks for reaching out to us, we’re here to help.

    Please follow these steps:

    1. Navigate to the Standard Payments tab in the plugin settings.
    2. Look for the option labeled “Disable Alternative Payment Methods.”
    3. Add “Credit and debit cards” to the list to deactivate the black button.

    Please try this solution and let us know if it resolves the issue or if you need further assistance.

    Kind Regards,

    Krystian

    Thread Starter near03

    (@near03)

    Hi Krystian,

    Thank you for your answer!

    We had already tested your proposed solution. Unfortunately, it does not work.
    WordPress and all plugins are up to date, we have deactivated all caches for testing.

    What else could help?

    Best regards

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @near03

    To help us diagnose the issue more effectively, we need access to your system report to analyze the list of plugins you’re using. Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details

    Looking forward to your response.

    Kind regards,
    Krystian

    Thread Starter near03

    (@near03)

    Hello Krystian,

    here is the link:

    https://privatebin.syde.com/?3a6ce920c745f74c#FmZcGijxCyVdFrigTGERZyfsR8DoFFZUobs8sSycUG1e

    Best regards

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @near03

    You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists. Here’s a guide that explains the steps in more detail: How to test for conflicts

    Please let us know how this works out for you.

    If the issue persists after performing these steps, we suggest you contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Looking forward to your response.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @near03

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.