Advertiser connected but the connection id is missing

Hey @igyhere ,
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Hope you are doing well!
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can you share a screenshot of the menu “Marketing > Pinterest” of the 3 tabs?

Also could you share with us your Pinterest Event History page (On Pinterest account)?

You can find it under Ads > Conversions > Event history

Send us a screenshot filtered by 7 days and only Add to Cart and Checkout events.

Please expand Event Type details

It must look something like this:

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?Best,
Christian

Thanks for reaching out.

I have checked but there seems to be a problem with the tag on pinterest. I do not have the event history tab. It says I can continue with tag configuration.

In wordpress, I have checked but the plugin seemed disconnected to the account. So I went and made a new connection.

Screenshots: https://photos.app.goo.gl/3R3XEBMhAJqy3iVr8

Errors log:

2023-02-20T10:46:49+01:00 DEBUG Feed scheduled to run at 09:46:49.
2023-02-20T10:46:56+01:00 DEBUG Generowanie wykazu oczekuje w kolejce.
2023-02-20T10:46:56+01:00 DEBUG Rozpocz?cie generowania wykazu. Przygotowywanie plików tymczasowych.
2023-02-20T10:46:56+01:00 DEBUG Feed batch generated. Wrote 0 products to the feed file.
2023-02-20T10:46:58+01:00 DEBUG Feed batch generated. Wrote 17 products to the feed file.
2023-02-20T10:46:58+01:00 DEBUG Feed batch generated. Wrote 1 products to the feed file.
2023-02-20T10:46:58+01:00 DEBUG Koniec generowania wykazu. Przenoszenie plików do miejsca docelowego.
2023-02-20T10:46:58+01:00 DEBUG Wygenerowano wykaz.
2023-02-20T10:47:06+01:00 DEBUG Pinterest returned a Declined status for product_pin_approval_status
2023-02-20T10:47:06+01:00 ERROR Nie uda?o si? zarejestrowa? wykazu.

• This reply was modified 1 year, 9 months ago by igyhere.

Hey @igyhere ,

Can you share with us the other logs? the one without the “-sync-” string on it.

Best,

Christian

Sure, this is the only line. There are a lot of those lines.

2023-02-21T15:20:25+01:00 DEBUG Advertiser connected but the connection id is missing.

Hi @igyhere

Thank you for sharing logs info, we’ll pass it to development team.
We’ll get back to you as soon as we have more news.

Best,
Diego

Hi @igyhere
hope you’re doing great today!
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There is a new version of the plugin, please update your site plugin and check if your problem is fixed.
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Let us know if it works.
Best,
Diego

Hey @diegobarle,

Thanks for helping out. After connecting one more time the error is gone. Good work.

Hi @igyhere good to know that we could help to solve your issue!

I’m going to mark this topic as solved, if there is anything else we can help just let us know.

Best,
Diego