Advertiser Statistics Email – does not send

  • Resolved WayneM1

    (@waynem1)


    9 years, 2 months ago

    I can’t seem to get the Advertiser Statistics email to send.

    I’ve have tested with “Allow SAM Mailing System to send statistical data to advertisers” set to both checked and unchecked.

    Tried to send a stats email using the feature under Advertisers. Selected an advertiser and clicked on the send mail icon. I see what looks like a brief ajax waiting/action indicator like it’s doing something, but no email is received. I’ve checked my spam folder.

    Also, I turned on backend error logging. Nothing shows up there, or in my server error logs.

    https://www.ads-software.com/plugins/sam-pro-free/

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author minimus

    (@minimus)

    Try to send report from Advertisers Page…

    Thread Starter WayneM1

    (@waynem1)

    That’s what I did:

    Advertisers >
    selected an advertiser
    clicked on the send email icon…

    Plugin Author minimus

    (@minimus)

    Is advertiser email defined?

    Thread Starter WayneM1

    (@waynem1)

    Yes. In the ads editor for that advertiser’s ad, under Earnings Settings the Name, Nick Name, and Email are all defined with valid entries.

    Plugin Author minimus

    (@minimus)

    Other emails are sent from your server?

    Thread Starter WayneM1

    (@waynem1)

    Yes. Just sent a test email using a webform.

    Plugin Author minimus

    (@minimus)

    Just tested… It works… Did you select advertiser in the data grid before sending email?

    Thread Starter WayneM1

    (@waynem1)

    Yes. I have tried every variation of selecting the Advertiser, the Ad, and Both, and then clicking the email icon. All of these variations I’ve tested with the option in settings of “Allow SAM Mailing System to send statistical data to advertisers” set to both checked and unchecked.

    Been trying everything I can think of to make it work.

    Could you outline the steps and settings required to send. I don’t think I’ve missed anything. Maybe the plugin could benefit from a test send email feature?

    The only thing that might be unique about my server is it runs on Litespeed. But, other webforms send email just fine. Running PHP Version: 5.3.28.

    Plugin Author minimus

    (@minimus)

    Have you marked any Places as “For Sale”? Mailing out only the stats for ads from the sold Places.

    Thread Starter WayneM1

    (@waynem1)

    Yes. All ads are in just one Place, and that place is for sale.

    Thread Starter WayneM1

    (@waynem1)

    I’ve done more testing, stats mail still not sending.

    Have disabled all other plugins. No luck.

    Here’s my system info if that helps.
    Wordpress Version: 4.4
    SAM Version: 1.4.2.25
    SAM DB Version: 1.0
    PHP Version: 5.5.30
    MySQL Version: 10.0.20-MariaDB
    Memory Limit: 256M
    *LiteSpeed Server*

    Is the action to send stats mail to advertiser supposed to return a success or failure message to the browser? There is no indication to me that the action worked or failed.

    Thread Starter WayneM1

    (@waynem1)

    I am still not able to get the Advertiser Statistics Email to send when selecting an advertiser and then clicking on the send email icon.

    HOWEVER… I did setup the automatic weekly email and just now received the first one of those. So, it’s clear that SAM Pro Free can send emails on my server. But, there is still a problem sending them manually.

    What’s the next step to getting this issue resolved?

    Plugin Author minimus

    (@minimus)

    Trying to catch the bug (if it exists), but can’t…

    Thread Starter WayneM1

    (@waynem1)

    Is the action to send stats mail to advertiser supposed to return a success or failure message to the browser?

    When I try to send the email, there is no indication to me that the action worked or failed.

    Plugin Author minimus

    (@minimus)

    Wait next version…

Viewing 15 replies - 1 through 15 (of 15 total)
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