Advice needed about hacking activity

  • Resolved tomdkat

    (@tomdkat)


    7 years, 1 month ago

    Hi! One of the WordPress sites I maintain is being hosted on a server that’s been compromised. I’m getting Wordfence log entries identifying bots searching my site for various plugins or trying to upload files, etc. I can’t block the IP address since it’s the same IP address as _my_ site and Wordfence can’t do the things it normally does.

    Short of getting the site moved to another server, what kind of protection can Wordfence offer for something attacking my site from the same server the site is hosted on?

    Thanks!

    Peace…

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  • WF will step in here with some feedback I’m sure, but in the meantime – very little can be done, if the problem is at the hosting server level (which is out of scope for WF, which exists at the site level.)

    That kind of problem is the responsibility of the hosting server company – they should be performing cleanups on any compromise happening at their server level.

    If they do not, then that’s a pretty strong reason to move to a better host!

    Hi @tomdkat,

    Indeed if the server your site is hosted on has been compromised, the attacker can gain access at server level and, as @bluebearmedia rightly pointed out, in such case there’s very little Wordfence can do.

    I recommend this article from our Learning Center which provides advice on how to choose a WordPress hosting service.

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