• Resolved brgreene

    (@brgreene)


    I am constantly getting a PHP error regarding the Affirm Payments plugin on my backend. If I click on Orders the error shows then the site moves to the orders. .

    Warning: Undefined array key “id” in?/home/……../public_html/wp-content/plugins/woocommerce-gateway-affirm/class-woocommerce-gateway-affirm.php on line 1637

    Any help would be appreciated. I am using Version 2.1.1.

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @brgreene

    The error message you’re receiving suggests that there’s an issue with the Affirm Payments plugin. It appears that the plugin is trying to access an array key “id” that isn’t defined. This can occur due to various reasons such as a conflict with another plugin, a bug in the Affirm Payments plugin itself.

    Here are a few steps that you can take to resolve this issue:

    • Reinstall the plugin: Could you kindly take a moment to reinstall the plugin? To do so, deactivate the plugin and delete it. Download the Affirm Payments from your WooCommerce.com account again and reinstall it.
    • Disable Other Plugins: Temporarily disable all other plugins and check if the error persists. If the error disappears, there’s likely a conflict with one of your other plugins. You can identify the conflicting plugin by re-activating each plugin one by one and checking when the error re-appears. You can find a detailed explanation of conducting a conflict test here.
    • Switch Theme: Temporarily switch to a default WordPress theme like Storefront to see if your theme is causing the issue.

    If none of the above steps work, it might be a specific issue with the Affirm Payments plugin. In this case, we’ll need to have a closer look. Could you please open a ticket about this from WooCommerce.com > MY profile > Support?

    Ensure to include a link to this thread, so we know what has been done already. Also, include your site’s System Status Report. You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit).

    I hope these steps help you resolve the issue. If you need further assistance, don’t hesitate to reply.

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