After 1.9.0 update, no access to plugin.php or UD settings

  • After 1.9.0 update, I have no access to plugin.php, dashboard updates or UpdraftPlus settings page. All I get is a blank page. I tried deleting the plugin and UD folder in wp_content via hosting control panel, so that I could try to reinstall (thinking the update went bad). In my Admin panel, it still says I have one plugin (UD) to update. If I try to install via “add new”, search for UD, it denotes “update now” rather than install. I have also tried downloading the plugin and uploading through “add new” to no avail. Please assist with uninstall/reinstall instructions.

    Thank you.

    https://www.ads-software.com/plugins/updraftplus/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Crimson Fenix

    (@admail)

    I did read the FAQ page.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    UD has no hooks into plugin.php; therefore, if it is not loading, then it is likely that PHP is aborting due to your site running very close to the hosting company’s configured memory limit. This plugin is a good one to check your memory limit: https://www.ads-software.com/plugins/tpc-memory-usage/

    How to remove a WordPress plugin manually; Google “how to remove wordpress plugin manually”; best result: https://bornvirtual.com/wordpress/remove-wordpress-plugin-manually/

    Best wishes,
    David

    David,

    I think I have a similar problem. What do you recommend to manually reinstall updraft and make sure it backs up to dropbox?

    I updated 6 plugins tonight simultaneously – I do not know which ones. I suspect updraft was one of them. My website stopped loading and I had to rename the plugins folder to plugins.hold and then delete the .maintenance folder. Once in, I was lucky enough, after refreshing the page a few times, to see the error “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 167081 bytes) in
    /functions.php on line 252″

    I got worried and went to restore my backup from updraft plus. I noticed two strange things:

    1. UpdraftPlus no longer showed up in my list of plugins at all. I tried to install the plugin again, but when I did so, the install attempt failed, explaining that the folder already existed.
    2. I logged into FTP and noticed that updraft had a more recent backup then what had been sent over to my dropbox. So I downloaded that into my dropbox account.

    I came to this post and saw your comment on memory limits, so I called Godaddy hosting support and they increased my php.ini limit from 64MB to 256MB. Instantly, my website started loading in its entirety (albeit – more slowly).

    Updraft still does not show up anywhere on my plugins folder
    I opened the updraft log and found:

    0122.486 (0) Dropbox chunked upload: 73.3 % uploaded (PcOZT48Heh0sBpXg3Cf40w, 12058624)
0000.000 (1) Opened log file at time: Sat, 29 Mar 2014 18:12:20 +0000 on https://dashboard.riskadvice.com
0000.002 (1) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.8.12 WP: 3.8.1 PHP: 5.3.24 (Linux p3nlhg246.shr.prod.phx3.secureserver.net 2.6.32-358.18.1.el6.nfsfixes.x86_64 #1 SMP Wed Sep 4 14:07:10 MST 2013 x86_64) MySQL: 5.0.96-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 34M | 34.3M) multisite: N mcrypt: Y ZipArchive::addFile: Y
0000.005 (1) Free space on disk containing Updraft's temporary directory: 3147754.2 Mb
0000.007 (1) This backup began over 2 days ago: aborting

    and 

    0000.025 (0) Opened log file at time: Sat, 29 Mar 2014 18:12:20 +0000 on https://dashboard.riskadvice.com
0000.028 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.8.12 WP: 3.8.1 PHP: 5.3.24 (Linux p3nlhg246.shr.prod.phx3.secureserver.net 2.6.32-358.18.1.el6.nfsfixes.x86_64 #1 SMP Wed Sep 4 14:07:10 MST 2013 x86_64) MySQL: 5.0.96-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 33.9M | 34.3M) multisite: N mcrypt: Y ZipArchive::addFile: Y W3TC/ObjectCache: N
0000.031 (0) Free space on disk containing Updraft's temporary directory: 3147754.4 Mb
0000.193 (0) Tasks: Backup files:  (schedule: weekly) Backup DB: 1 (schedule: weekly)
0000.195 (0) Processed schedules. Tasks now: Backup files:  Backup DB:
0000.228 (0) No email will be sent - this backup set was empty.
0000.230 (0) The backup apparently succeeded and is now complete

    What do you recommend to manually reinstal updraft and make sure it backs up to dropbox?

    Plugin Author David Anderson

    (@davidanderson)

    Hi Peter,

    As per the WordPress forum welcome – https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post – please always start your own thread.

    Best wishes,
    David

Viewing 4 replies - 1 through 4 (of 4 total)
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