After 5 emails still no support on pro account?

  • Resolved lisavannoorden

    (@lisavannoorden)


    7 years, 4 months ago

    Hello, I have been trying to get some support for weeks. I have a paid version of Smartforms and it is not working properly. I need some features to work, or explained. If you can not help me I will have to take Smartforms out of my website and go and work with another developer. Please check my emails from [ redacted, support is not offered via email, Skype, IM etc. only in the forums ] and REPLY.

    • This topic was modified 7 years, 4 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello,

    Sorry for that. I can’t help paid user in this forum but could you create a support ticket at smartforms.usercoice.com please?

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Ups sorry, typo. https://smartforms.uservoice.com. In the meantime i am going to search your emails so i can reply you quickly.

    Regards!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Today must be the day for that…

    For pro or commercial product support please contact the author directly on their site. Which the author indicated.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Also? Do not post your email in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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