After awhile links stop working using Firefox with JAWS

  • Hi!

    I am using JAWS 2019, Windows 7 and Firefox – all updated. When I am working in WordPress (latest version, 5.2.2), After awhile links stop working. What I mean is, for example, in the admin menu (e.g., “Add New” (Plugin)), after I have been successfully clicking on (i.e., pressing “Enter”)various other links the links stop working. In this example, after awhile if I came to the “Add New” admin menu link and pressed “Enter” on it – it does not activate. Strangely, I do not ever seem to have this problem with the “Logout” link on the admin page. It never stops working.

    Does anyone else have this issue? How can I fix it?

    Thanks,
    Richard

Viewing 2 replies - 1 through 2 (of 2 total)

  • I haven’t heard of this issue between Firefox and WordPress itself but that might be possible. I am thinking it’s probably a browser issue and not Jaws causing it. From what I know of Jaws it’s fairly passive outside of reading the screen.

    Try flushing your Firefox cache or hitting the reload button a few times to force a purge.

    I would maybe run this by the Firefox people and Jaws support possibly looking for some incompatibility between Jaws and Firefox maybe. Have you tried Chrome by the way?

    I can’t think of much to do on the WordPress side except maybe running something like Cache Enabler to force some cache control headers if you’re not running any cache plugin already but many of those ‘step out of the way’ when in the admin screens.

    One other thought might be the caching / lack of caching via CloudFlare if your site is using that service. I think Cloudflare even documented that set up for their users who didn’t run their plugin at one time.

    Thread Starter richardbmcdonald

    (@richardbmcdonald)

    Hi J! Thanks for your reply. Yes, I agree with you that this is most likely a “user issue” rather than something wrong with JAWS or WordPress. So, I am still puzzled by this. I am new to WordPress, but a fairly experienced JAWS and overall computer user. About caching, this perplexes me. My host (Bluehost) has controls for setting caching, which I have set to “none.” In Firefox, I have cleared my cache and also disabled all caching. And, I do not seem to have any cloud/ISP caching going-on. Nonetheless, I regularly see the word “caching” towards the top of various WordPress screens, like “Edit Page.” How can that be? I do not understand why that should be happening. BTW, I have not tried Chrome. Is it a better browser than Firefox for WordPress?

Viewing 2 replies - 1 through 2 (of 2 total)
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