After donation (with acc. creation) user is not signed in

  • Resolved jbterra

    (@jbterra)


    2 months, 2 weeks ago

    Hello I have a clean installation of GiveWP in the free version on latest wordpress.

    I’ve enabled that if a user donate without account, it create an account for the user.
    Issue:
    After donating the user is not automatically logged in. So it can’t see the dashboard. The user cannot login cause in the donation process it doesn’t ask for a password (can’t find a field to do it). the user receive a mail titled “Username and password” but there is no password inside. So the user have to click on the reset password to gain access to the donation account. Is a loong process for a simple thing..

    It should be better if after a donation the user is automatically logged in.

    And should be useful to ask for a password in the donation process so the user doesn’t have to reset the password right after the donation.

    Hope there is a fix

    Thank you




    • This topic was modified 2 months, 2 weeks ago by jbterra.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter jbterra

    (@jbterra)

    I’ve created another form without the visual builder (old givewp form builder) and here i can find the option for register+login.

    The new visual builder miss this option.

    The old form also present the login/register option in a better way. With the visual form builder it shows both the login and register fields.

    Can those be fixed or better to use the old forms?

    Thank you

    • This reply was modified 2 months, 2 weeks ago by jbterra.
    Thread Starter jbterra

    (@jbterra)

    why if a registered user (role subscriber) makes a donation, it doesn’t get the GiveWP Donor role? how can i fix that?

    Because of that the dashboard breaks and show no donation because the user role is subscriber and not GiveWP Donor. if i manually change the user role to GiveWP Donor it works. So I just need that upon donation the user role is set to GiveWP Donor.

    I’m trying everything to setup a workflow that works but every time there is something not working. I’ve also reinstalled wordpress from scratch several time to check if bugs happens in a basic installation basic theme etc.

    • This reply was modified 2 months, 2 weeks ago by jbterra.
    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @jbterra,

    Glad you reached out! Happy to help with this one.

    Correct! Our previous option-based builder has that option per form. For the forms made using the new Visual Form Builder, users are automatically created.

    Currently, adding that role automatically is not a feature that we have, but we would love to hear your suggestions! I added you as a voter for this feature here: https://feedback.givewp.com/feature-requests/p/existing-subscribers-of-a-website-should-be-automatically-given-the-givewp-donor. Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow. With this, the product development team can have some insights into how it would behave.

    Furthermore, if you are using any kind of workaround, It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m thrilled to share your insights with the product development team so that they can discuss the feasibility of this feature.

    For now, you still have to change their roles manually or add the extra role to them using a plugin like this:?https://www.ads-software.com/plugins/hm-multiple-roles/.

    Thanks for using GiveWP!

    Please don’t hesitate to contact us should you need more instructions or other concerns.

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @jbterra,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Thank you for using GiveWP!

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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