After Form Completed, Email is Not Sent to Me

Hi @bettertogether2

I hope you are doing well today.

Could anwser to those questions so we could narrow down main issue:

1. Can you check in your form email notification if the email is correct or if that email notification is set up?
2. Can you check your spam folder?
3. Does your SMTP settings are correct if you use any SMTP plugin?
4. Can you please check if an error is being logged when using a different email? An Email log plugin like Email Log can help you with this -> https://www.ads-software.com/plugins/email-log/

Also, please export your form, upload it to Google Drive, and share it in your next reply so we can test it on our side.

Kind Regards,
Kris

I have the same problem, even I don’t get emails anymore, the last one I got was about 1.5 months ago.

Here is the link to the form export: https://drive.google.com/file/d/18V1tzNMSDb-8cVncCNUB8t6xAk2bx-Y9/view?usp=drive_link

Hi @marco17

Please create a fresh topic here https://www.ads-software.com/support/plugin/forminator/#new-topic-0 so we can follow up with your case separately.

In your main post please share with us details for questions I asked here https://www.ads-software.com/support/topic/after-form-completed-email-is-not-sent-to-me/#post-17900706

Kind Regards,
Kris

HI Kris,

Thanks for the reply!

1. Can you check in your form email notification if the email is correct or if that email notification is set up? It is. Have been receiving the emails just fine for several months up until yesterday.
2. Can you check your spam folder? Yes, no emails there.
3. Does your SMTP settings are correct if you use any SMTP plugin? Yes, they should work. Again, haven’t had an issue with hundreds of submissions up until yesterday.
4. Can you please check if an error is being logged when using a different email? An Email log plugin like?Email Log?can help you with this ->?https://www.ads-software.com/plugins/email-log/ Haven’t used a different email. Only 1 login.

Any way I can privately message the Google Doc file to you?

Thanks!

Hi @bettertogether2,

I hope you are doing well today!

Thanks for the details.

Any way I can privately message the Google Doc file to you?

You can upload the form export to any file sharing service like GDrive or Dropbox and send us the download link to this email address: [email protected]

Subject: ATTN: WPMU DEV support – wp.org

Please send:
– Link to your WordPress site
– Download link to file
– Link back to this thread for reference (https://www.ads-software.com/support/topic/after-form-completed-email-is-not-sent-to-me/)
– Any other relevant URLs/info

To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.

Kind regards,
Zafer

Hi Zafer,

Just sent you an email with the info you requested. Thanks!

Hi @bettertogether2

Thanks, we received the form.

I’ve imported the form to my test site and checked it and:

– the form itself seems to be configured fine, there’s nothing unusual in it
– notifications are configured correctly
– I could submit the form and submission got saved to DB
– and I did get e-mail notification just fine, right away after submission with all the data submitted.

This would mean that this is more of a “local” issue, specific to the site or that it requires form to be filled-in in a certain/specific way (since it has a lot of conditionally visible fields).

With that being said, let’s clarify something first. Earlier my colleague asked if your SMTP settings are correct if you use any SMTP plugin.. You responded that they “should be correct” but to make sure – did you simply mean that so far e-mails worked or do you actually use SMTP plugin? If yes, what SMTP plugin are you using currently? If not, could you try setting it up and see if that changes anything?

Also, could you try installing this free plugin temporarily?

https://www.ads-software.com/plugins/post-smtp/

Enabled it but don’t change any configuration (keep it as default, as is, don’t go through configuration wizard either). Instead:

a) first, go to Post SMTP -> Dashboard page and use “Send a Test Email”
b) if it works – try submitting the form once or twice and go to “post SMTP -> Email Log” page
c) you should see the notification from form listed there so see if Status is “Successful” and if not, click on “Transcript” link and let us know what it says

Kind regards,
Adam

Hi @bettertogether2

We didn’t hear back from you for quite a while already so I’m marking this as resolved.

But if you have any additional/follow-up questions, don’t hesitate to let us know and we’ll assist you further.

Best regards,
Adam