After installing, cant access login panel on WordPress

  • Resolved eaec

    (@eaec)


    8 months, 3 weeks ago

    After installing, clicking on the panel on the left of the wp admin page takes me to a grey screen that says “This content is blocked. Contact the site owner to fix the issue.”. I have uninstalled and reinstalled the plugin and tried it in an incognito window and the same issue arises. Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support kamiltidio

    (@kamiltidio)

    Thank you for contacting Tidio Support.

    In order to better understand and address the issue you’re experiencing, would it be possible for you to provide us with a video recording demonstrating the problem? This will greatly assist our team in accurately diagnosing and resolving the issue you’re encountering.

    Please send the video to [email protected] at your earliest convenience. Your cooperation in this matter is greatly appreciated, and we thank you in advance for your assistance.

    If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!

    Thread Starter eaec

    (@eaec)

    2 months later and I still have not solved this issue. I have uninstalled and reinstalled the plug-in, disabled firewalls, disabled security software, and nothing changes the outcome. When I install the plug-in, I can see the entry on the admin bar to the left, and when I click on it to enter my credentials and login it gives me a blank page as seen below. Nothing I can think of to try has changed that. I have used this plugin in the past so I know what it looks like when it is working, but I cannot get past this point to re-enable the plugin. My account is working, I am getting notifications by email and my Android app for Facebook chats, but I cannot integrate this with my WordPress site for some reason. Please reopen this ticket.

    tried to attach an image here but you can see it at this URL https://www.eyeandearcontrolrecords.com/wp/wp-content/uploads/2024/05/Screenshot_2024-05-15-11-25-04-97_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

    • This reply was modified 6 months, 1 week ago by eaec.
Viewing 2 replies - 1 through 2 (of 2 total)
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