After latest update website broken

  • Resolved balavander

    (@balavander)


    3 years, 9 months ago

    My website is completely broken after plugin update.
    Had disable everything to be able to access wp-admin again.

    This is the error:

    Kada tra?ite pomo? sa ovim problemom, mo?da ?ete biti upitani za neku od slede?ih informacija:
Vordpresovo izdanje 5.7.2
Trenutna tema: Astra (izdanje 3.5.0)
Trenutni dodatak: YITH WooCommerce Gift Cards (izdanje 2.0.15)
PHP izdanje 7.3.28

Detalji gre?ke
===============
Gre?ka vrste E_COMPILE_ERROR je izazvana na redu 28 datoteke /home/royalexp/balavander.com/wp-content/plugins/yith-woocommerce-gift-cards/plugin-fw/yit-plugin.php. Poruka gre?ke: require_once(): Failed opening required 'includes/class-yit-help-desk.php' (include_path='.:/opt/cpanel/ea-php73/root/usr/share/pear')

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • You can disable plugin by changing plugin folder name adding an “-” at the end.. Do this so your site recovers and after you see a solution in this forum you can remove that trailing “-“.

    Pretty rough solution but solves the problem of having site down.

    We also had the same problem and we are waiting for a solution as you do.

    Regards

    Same issue on our website, applied along with other WOOCOMMERCE updates.

    • This reply was modified 3 years, 9 months ago by dlclark.

    same here!

    Same issue for me!

    Looks like a couple of includes are missing

    [12-Jun-2021 05:24:15 UTC] PHP Fatal error:  require_once(): Failed opening required 'includes/class-yit-help-desk.php' (include_path='.:/root/usr/share/pear') in .../wp-content/plugins/yith-woocommerce-gift-cards/plugin-fw/yit-plugin.php on line 28

[12-Jun-2021 05:39:34 UTC] PHP Fatal error:  require_once(): Failed opening required 'includes/class-yith-post-type-admin.php' (include_path='.:/root/usr/share/pear') in .../wp-content/plugins/yith-woocommerce-gift-cards/plugin-fw/yit-plugin.php on line 40

    Commenting out lines 28 and 40 in yith-woocommerce-gift-cards/plugin-fw/yit-plugin.php seems to fix it

    @scalen since trying that fix of commenting lines 28 and 40 have you been able to test and confirm all operations of the plugin function as they should (at least to the point that customers can use their gift cards)?

    I’d rather of course see an official response and fix to whatever was broken, but in the meantime, I’d much prefer my users not notice anything was amiss

    Same issue for me!

    Warning: require_once(includes/class-yit-help-desk.php): failed to open stream: No such file or directory in?/home/customer/www/percorsipergatti.it/public_html/wp-content/plugins/yith-woocommerce-gift-cards/plugin-fw/yit-plugin.php?on line?28

Fatal error: require_once(): Failed opening required 'includes/class-yit-help-desk.php' (include_path='.:/usr/local/php73/pear') in?/home/customer/www/percorsipergatti.it/public_html/wp-content/plugins/yith-woocommerce-gift-cards/plugin-fw/yit-plugin.php?on line?28
    Plugin Support Alexis Salazar

    (@asaldel)

    Hello there,

    hope you are doing well ??

    We have released a new update that should fix the issue. Could you update it and let us know, please?

    Have a nice day!

    Plugin Support Alexis Salazar

    (@asaldel)

    Hello there,

    hope you are doing well ??

    I will mark the topic as solved but feel free to open a new one if you have any other issues.

    Have a nice day!

Viewing 9 replies - 1 through 9 (of 9 total)
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