After Make site Live event not showing

Hi,

What part of the process is not working for you? Are you able to set up the page template, but maybe events aren’t showing?

Also, how did you move from dev to live? Do you have a link you can give me to see the dev site?

Please visit the link Live url is https://goo.gl/r1UQt7
In dev url it is working fine https://goo.gl/HO5dTB

I am trying all possible way create new api with live site url re-stall the plugin no luck?

Live url change for temporary we put html first two so api call is last two https://goo.gl/KBGrFy

Hi,

How did you move the site from dev to live? Did you copy the database, or set the site up from scratch?

Do things work if you try a default theme (like Twenty Fifteen), or with other plugins disabled? The issue is that the wrong ID is somehow getting to the iframe, but I can’t tell why.

If you have access to your live database, I would:

1. Deactivate and then remove the Eventbrite API and Keyring plugins.
2. Make sure the database does not have any of these settings in the options table: eventbrite_api_token, eventbrite_api_transients, any other settings with eventbrite_ at the start (the transients look like eventbrite_aas8d58a7s5d8fa7sd58fasd...).
3. Reinstall Keyring and Eventbrite API and reconnect.

Did that help at all?

I move code and database then configure and remove dev url to live url.

I already did that re-install clean database but no luck?

See here I did a fresh test WP install same server https://goo.gl/jdh6ly

Is any server settings ie PHP version or anything related? Current PHP version is 5.3.24

Please help.

Thanks

This is sounding a lot like another thread: https://www.ads-software.com/support/topic/event-not-listing-on-dev-site

5.3 is the minimum version for Keyring though, so that shouldn’t be an issue.

Can you try the section about debugging Keyring connections and see if anything comes up?

I think we need to see what Keyring’s debugging mode says. In your wp-config.php, define the ‘KEYRING__DEBUG_MODE’ constant as true, like so:

define(‘KEYRING__DEBUG_MODE’, true);

This will spit out a lot of info to your error log for everything Keyring does, including error codes that come back from the Eventbrite API. See if that adds any details?

Hello,

I added this in config.php but no error message

I search database and clean all then install again still same no luck?

define(‘KEYRING__DEBUG_MODE’, true);

any more suggestion?

Hm, you don’t get any output to your errors log with KEYRING__DEBUG_MODE enabled? That’s strange, you should get a lot of feedback, every time it makes a fresh API call.

The only other thing I can suggest at this point is requesting your host to update your version of PHP (they’ll usually do it if you just ask), but according to docs, that shouldn’t make a difference. Is your dev on a higher PHP version than the live server?

Thanks for your reply.

I am asking host to update PHP version

Our dev php version is 5.4.38

Live server PHP version is 5.3.24

Did this help at all?

waiting for server company response.

they still not update PHP version.

Hello, any luck with this?

Marking as resolved; feel free to open a new thread if you are still having problems.

Note that we identified a similar issue when hosts are using 32-bit PHP (even if the host operating system is 64-bit). Moving to 64-bit PHP (the standard for a very long time now) will correct it.