After payment not going to preview order page

  • Resolved kireaki

    (@kireaki)


    9 years, 1 month ago

    Hey,
    I have little problem that started today i guess

    Plugin is in sandbox mode i pick some product to test everything goes well i click pay on paypal and when it’s time to go back to checkout review order it’s just spinning like page is loading but it never loads,it just goes as website is offline ( and page is working fine) on woocommerce order stats i see that order is received, payed and marked as complete but problems is that redirect from paypal back to my site it’s not working ?? what can i do to make it work

    https://www.ads-software.com/plugins/paypal-for-woocommerce/

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Sounds like there must be a jQuery conflict of some sort. Have you recently updated your theme/plugins or added any new plugins? Are you familiar with Firebug? You could open that up in Console to see what is happening when the spinner gets stuck.

    Thread Starter kireaki

    (@kireaki)

    I didn’t do anything (didn’t updated), i got email from customer that he is stuck on checkout order I enabled sandbox mode to test what is wrong and that is what happening ?? i will see if I have any updates should I updated them?

    I will see and post here what is happening with firebug

    Thread Starter kireaki

    (@kireaki)

    I made firebug error how can i post it here cause i have no idea what it means ??

    Plugin Contributor angelleye

    (@angelleye)

    If you do have updates, then yes, I would recommend running them (after you backup, of course).

    If you want to post your site URL and leave it in sandbox mode for a little bit I can run a test with Firebug to see the problem.

    Thread Starter kireaki

    (@kireaki)

    I updated theme it’s latest update, then I again test buying process and nothing changed.

    Here is link to my site you can try to buy this product https://rektoverlays.com/shop/gnar-stream-overlay/ sandbox mode is enabled

    Plugin Contributor angelleye

    (@angelleye)

    That URL gives me a coming soon page.

    Thread Starter kireaki

    (@kireaki)

    Oh, i forgot to remove it from coming soon mode when i was testing ?? deactivated now sorry about that

    Plugin Contributor angelleye

    (@angelleye)

    Still giving me the same thing.

    Thread Starter kireaki

    (@kireaki)

    Hm it should be fine now i checked with other PC it’s opening fine

    Plugin Contributor angelleye

    (@angelleye)

    Ok, I see that it’s the spinner on PayPal’s page that seems to get stuck, right?

    I’m stuck at PayPal’s page with the spinner and the status bar says “waiting on rektoverlays.com…”

    Can you check your server PHP logs to see if you’re getting any PHP errors in there by chance?

    Plugin Contributor angelleye

    (@angelleye)

    Also, I noticed that you must have the “Skip Final Review” option enabled. Can you try disabling that to see if that helps?

    Thread Starter kireaki

    (@kireaki)

    Disabled skip final review

    I would gladly check for PHP errors but i don’t know how (i’m not best at this )

    Plugin Contributor angelleye

    (@angelleye)

    In that case if you want to submit an order for premium support and then we could get into your server and figure it out for you.

    Thread Starter kireaki

    (@kireaki)

    Oh in that case i will have to find some other plugin to use then, cause i’m not making that big money to pay 75$/h for finding PHP error file and it may not be the problem ??

    Anyway thx for effort

    Plugin Contributor angelleye

    (@angelleye)

    You could probably submit a ticket to your hosting company to help you find the PHP error log. If you can track it down and provide it I’ll be happy to help more.

Viewing 15 replies - 1 through 15 (of 22 total)
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